Vanita Rufus

• Assist customers with food and nutrition benefits
• Connect customers with case workers
• Update demographic information
• Assist customers with Medicaid inquiries
• Inform customers about recertification timelines

• Make outbound calls to members

• Receive inbound calls

• Inform members of MRI/CT authorization approvals

• Call documentation

• Some claims research

• Provide resources to members

• Explain healthcare benefits to members

• Perform intake interviews

• Determine eligibility for services

• Reverify applications

• Document and upload information into NCFAST

• Manage call/intake log

• Provided and explained billing information to clients

• Processed payment plans

• Accepted inbound calls

• Documentation in Epic

• Assisted clients with making payments on their accounts

• Performed group sessions

• Documented in Epic

• Assisted patients with daily tasks

• Monitored patient behaviors or behavior changes

• Obtained client demographic information

• Assisted clients with intake paperwork

• Provided community resources

• Sent appointment reminders to clients

• Assembled hoses

• Material handling

• Packed and shipped orders

• Saw operator