Vanitra Timmons
Los Angeles,CA
Summary
Motivated with clerical background and with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
23
23
years of professional experience
Work History
Senior Cashier
Los Angeles County Treasurer and Tax Collector
10.2022 - Current
- Receives collections made by window cashiers and totals and balances receipts, accounting for any discrepancies.
- Makes up daily deposit reports, prepares deposit receipts and checks deposit vouchers with letters of transmittal.
- Supervises and has immediate responsibility for the maintenance of records of funds and valuables received, the posting and balancing of ledgers and journals and the preparation of reports.
- Prepares or authorizes the preparation of requests for withdrawal of trust monies; checks records to ascertain the legality of release and prepares or authorizes the preparation of warrant requisitions.
- Responsible for the operation of one or more trust funds.
- Responsible for a revolving fund.
- Supervises the receipt, custody, transfer or withdrawal of personal property and valuables.
- Prepares regular and special reports such as complete reports of office money transactions, statements of collections, receipts, withdrawals.
Eligibility Worker
Los Angeles County Department Of Public Social Services
06.2022 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Educated patients on eligibility and affordability options by offering insightful information.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Input gathered information and researched data on applicants into computer system using CALSAWS.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Processed and certified documents for accuracy and compliance with government regulations.
Intermediate Typist Clerk (Lead Cashier)
Los Angeles County Department Of Public Social Services
07.2019 - 06.2022
- Typewrites abstracts of judgment, executive notices and similar documents requiring extreme accuracy or independent judgment in selecting materials.
- Typewrites complex charts, forms, statistical and similar documents from rough draft requiring skill in arranging tabular material, setting up forms and extreme accuracy in typing.
- Processes documents according to a predetermined but specialized procedure for such purposes as formulating property descriptions, and recording and indexing court papers, transcripts and legal process.
- Checks documents for completeness, accuracy and compliance with legal and other requirements.
- Answers questions and gives information to the Public concerning such matters as regulations, procedures and the preparation and filing of legal forms, applications and permit requests; acts as special receptionist or counter clerk.
- Keeps records of a nature requiring specialized knowledge, discrimination and judgment in the selection, compilation or computation of data to be included such as cost data records and distribution and control ledger, which can be posted without extensive knowledge of bookkeeping principles.
- Maintains clerical controls where work is divided among personnel performing separate parts of an entire operation.
- Searches records and files for data where judgment and discrimination are required in selecting or abstracting material.
- Answers correspondence requiring the selection of data necessary in formulating the reply, referring unusual cases to a superior for approval.
- Estimates amounts due and collects fees.
- May exercise minor supervision over the work of others.
- Compares or segregates documents in cases where specialized knowledge of the function and more than a routine check for accuracy are involved, as in the auditing of warrants or purchase orders.
- Operates office machines such as calculators incidental to the performance of other duties.
- May routinely access such office equipment as video display terminals, word processors, or personal computers to input data, perform computations, or produce documents not requiring the formatting or programming of such equipment.
Branch Service Specialist
Automobile Club Of Southern California
11.2015 - 07.2019
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Built trusting relationships with members by offering sound financial advice and personalized service.
Policy Service Representative
Automobile Club Of Southern California
03.2014 - 11.2015
- Reviewed members policies and verified insurance coverage information.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Coordinated with contracting department to resolve payer issues.
- Presented insurance options to customers in order to close sales on new policies.
- Collected premiums and issued accurate receipts.
- Calculated adjustments, premiums and refunds.
Payment Specialist
Connections For Children
02.2006 - 11.2007
- · Process timesheets for provider payments
- · Process updates by inputting rate change information into the database
- · Respond to all inbound customer service calls
- · Troubleshoot customer inquires
- · Ensure timesheet are received timely by reviewing daily sign in log
- · Retrieve requested timesheets per status report log
- · Provide information to providers and parents
- · File timesheets and all related documents
- · Provide back up support for other co-workers within the department
Lead Claims Assistant
Crystal Stairs
05.2001 - 05.2005
- Effectively and efficiently log claims into database daily
- Utilize established logging and return policy and procedures Identify returns and/or ineligible claims
- Maintain department standards of coding to an assigned claims caseload per day according to RMR payment rules and agency policies
- Effectively communicate, either verbally and/or in writing with providers, parents, supervisors specialists, program assistants and other CSI staff as needed
- Maintain data entry of assigned caseload by export due dates
- Assist and perform related duties as assigned by the Claims Processing Supervisors and Claims Processing Managers
- Sort monthly paid claims by provider group numbers
- Return 100% of all calls within one business day
- Assist providers, parents and staff in completing attendance record claims and calls regarding payment or attendance record submission
- Review and explain payments issued to providers
Education
High School Diploma -
Inglewood High School
06.1996
Skills
- Applicant engagement
- Documentation and paperwork
- Effective communication skills
- Proficiency in Word and Excel
- Written and verbal communication
- Telephone etiquette
- Decision-Making
Timeline
Senior Cashier
Los Angeles County Treasurer and Tax Collector
10.2022 - Current
Eligibility Worker
Los Angeles County Department Of Public Social Services
06.2022 - Current
Intermediate Typist Clerk (Lead Cashier)
Los Angeles County Department Of Public Social Services
07.2019 - 06.2022
Branch Service Specialist
Automobile Club Of Southern California
11.2015 - 07.2019
Policy Service Representative
Automobile Club Of Southern California
03.2014 - 11.2015
Payment Specialist
Connections For Children
02.2006 - 11.2007
Lead Claims Assistant
Crystal Stairs
05.2001 - 05.2005
High School Diploma -
Inglewood High School
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