Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanity Henry

Carrboro,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience

Work History

Server

Buffalo Wild Wings
Carrboro, NC
03.2024 - Current
  • Provided feedback on employee performance based on observed results during training sessions.
  • Provided support for trainers in order to ensure successful delivery of courses.
  • Designed and developed training materials for new employees in the organization.
  • Resolved any issues raised by participants during the training session in a timely manner.

Server/Crew Trainer

Buffalo Wild Wings
Jacksonville, NC
03.2014 - 02.2024
  • Designed and developed training materials for new employees in the organization.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided support for trainers in order to ensure successful delivery of courses.

Manager on Duty

Fudruckers
Jacksonville, NC
08.2011 - 05.2014
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Manager on Duty

KFC
Wallace, NC
10.2008 - 01.2011
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Organized special events such as conferences or training sessions for employees.
  • Monitored staff performance and addressed issues.

Education

Some College (No Degree) - Early Childhood Education

Coastal Carolina Community College
Jacksonville, NC

Skills

  • Training and mentoring
  • Course Development
  • Student Engagement
  • Scheduling proficiency
  • Customer Relations
  • Interpersonal Communication

References

References available upon request.

Timeline

Server

Buffalo Wild Wings
03.2024 - Current

Server/Crew Trainer

Buffalo Wild Wings
03.2014 - 02.2024

Manager on Duty

Fudruckers
08.2011 - 05.2014

Manager on Duty

KFC
10.2008 - 01.2011

Some College (No Degree) - Early Childhood Education

Coastal Carolina Community College

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Vanity Henry