VANITY HERRING
Mobile,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking team member skilled at providing customer service, counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards
Overview
10
10
years of professional experience
Work History
Laboratory Secretary
USA Health University Hospital
Mobile, AL
09.2023 - Current
- Prepared reports for the laboratory director summarizing daily activities.
- Provided administrative support to laboratory staff members as needed.
- Performed basic clerical duties such as filing documents, preparing correspondence, photocopying materials.
- Distributed mail and packages within the department in a timely manner.
- Coordinated meetings between medical staff members and other healthcare providers.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Maintained organized filing system of paper and electronic documents.
- Assisted with accounts receivable and accounts payable functions.
- Created and updated spreadsheets to track and report data.
- Produced and distributed memos, newsletters, and other forms of communication.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Provider Services Representative
Molina Healthcare
Mobile, AL
10.2021 - 08.2023
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with providers.
- Verify claim status for Medicaid, Medicare, and Marketplace.
- Verify CPT codes for prior authorization.
- Confirm Prior Auth Status.
- Assist with Appeals, Corrective Claims, Reverse Claims, Adjusted Claims, Paid & Denied Claims with providers.
- Verify Benefits and Eligibility
- Monitor Claims and physician-related services.
Cashier
Premier Medical
Mobile, AL
02.2020 - 04.2021
- Collected payments for co pays and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Check Out all patients
Customer Service Agent
Getix Health
Mobile, AL
01.2018 - 11.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed high-volume of inbound and outbound customer calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
Property Adjuster
Pilot Catastrophe
Mobile, AL
10.2016 - 03.2018
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Resolved claims for insureds by providing relevant policy details and excellent customer service.
- Conducted claim and estimate re-inspections.
Customer Service Representative
Alorica
Mobile, AL
02.2015 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Ben C Rain High School
Mobile, AL05.2006
Skills
- Customer Service
- POS Systems
- Cash Handling
- Credits and Refunds
- Property Adjusting
- Property Claims
- Critical Thinking
- Active Listening
- 35-40 wpm Typing Speed
Timeline
Laboratory Secretary
USA Health University Hospital
09.2023 - Current
Provider Services Representative
Molina Healthcare
10.2021 - 08.2023
Cashier
Premier Medical
02.2020 - 04.2021
Customer Service Agent
Getix Health
01.2018 - 11.2019
Property Adjuster
Pilot Catastrophe
10.2016 - 03.2018
Customer Service Representative
Alorica
02.2015 - 01.2016
High School Diploma -
Ben C Rain High School
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