Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vanity Hinojos

MIDLAND,TX

Summary

Dynamic and highly adaptable professional with a strong work ethic, recognized for delivering exceptional customer service at Polo Park Estates. Proven ability in effective problem solving and cash handling, enhancing guest satisfaction through empathetic communication and efficient service. Committed to fostering inclusive environments and maintaining high standards in fast-paced settings.

Overview

8
8
years of professional experience

Work History

Concierge

Polo Park Estates
12.2023 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained accurate and up-to-date records of guest information.

Bistro Attendant

Courtyard Marriott Hotel
06.2020 - 11.2023
  • Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
  • Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
  • Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
  • Streamlined communication between front-of-house staff and kitchen teams through effective use of point-of-sale systems.
  • Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
  • Reconciled cash drawer and corrected any errors.
  • Managed multiple tasks in high-volume environment.
  • Processed payments for orders and provided customers with change.

Manager

MISD Cafeteria
08.2019 - 06.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Call Center Representative

Sitel
12.2016 - 09.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma - Basics

Central High School
San Angelo, TX
06.2016

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Telephone etiquette
  • Team player mentality
  • Cash handling
  • Reliable punctuality
  • Advanced time management
  • Bookkeeping
  • Concierge software proficiency

Accomplishments

One of my biggest accomplishments is winning firestarter of the year for polo park estates.

Timeline

Concierge

Polo Park Estates
12.2023 - Current

Bistro Attendant

Courtyard Marriott Hotel
06.2020 - 11.2023

Manager

MISD Cafeteria
08.2019 - 06.2020

Call Center Representative

Sitel
12.2016 - 09.2017

High School Diploma - Basics

Central High School

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Vanity Hinojos