Vanity Lopez
West Palm Beach
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alivi Transportation
08.2021 - 04.2025
- Schedule transportation to and from medical appointments for patients,
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of member interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Hospitality Worker
Homewood Suites Hotel
08.2018 - 06.2021
- Assist clients in selecting and booking hotels Secure accommodations, upgrades, and special requests while ensuring seamless reservation experiences.
- Stay informed about hotel offerings, promotions, and industry updates by completing supplier training.
- Use social media, networking, and referrals to connect with new clients and promote hotel stays.
- Address any reservation issues, changes, or cancellations with efficiency and professionalism.
- Recommend premium room options, amenities, and special packages to enhance client experiences.
PCA Personal Care Assistant
MR Home Care
01.2017 - 06.2019
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
Customer Service Representative
Hartford Hospital
02.2016 - 08.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference
Education
High School Diploma -
Hartford High
Skills
- Appointment Scheduling
- Account Updating
- Inbound and Outbound Calling
- Call Center Operations
- Customer Service
Timeline
Customer Service Representative
Alivi Transportation
08.2021 - 04.2025
Hospitality Worker
Homewood Suites Hotel
08.2018 - 06.2021
PCA Personal Care Assistant
MR Home Care
01.2017 - 06.2019
Customer Service Representative
Hartford Hospital
02.2016 - 08.2018
High School Diploma -
Hartford High
Similar Profiles
Lourdes RodriguezLourdes Rodriguez
Logistics Coordinator // Logistics Dispatcher at Alivi TransportationLogistics Coordinator // Logistics Dispatcher at Alivi Transportation
Vanessa Pacheco R.NVanessa Pacheco R.N
Senior Operations Contact Center Manager at AliviSenior Operations Contact Center Manager at Alivi
Onil Maruri, MBAOnil Maruri, MBA
Digital Product Technology Manager at AliviDigital Product Technology Manager at Alivi
Cheryl BoydCheryl Boyd
Personal Banker at Branch Banking and Trust, BB&TPersonal Banker at Branch Banking and Trust, BB&T
Karla ArbeloKarla Arbelo
ABA Therapist at RenaSer ABA Therapy Community ServicesABA Therapist at RenaSer ABA Therapy Community Services