Vanja Miletic
Las Vegas,NV
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Rio All Suites Hotel And Casino
2022.01 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Dental Assistant Extern
Desert Inn Smiles
2022.05 - 2022.07
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Accurately entered patient clinical data into computer to update charts.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Sales Associate
Guess Factory Outlet
2020.11 - 2022.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
FOH Crew Member and Server
Go Greek Yogurt
2019.08 - 2020.08
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
Barista
Starbucks
2017.10 - 2018.05
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Arts - Psychology
University of Las Vegas
4505 S Maryland Pkwy, Las Vegas, NV 89154Registered DA - Dental Assisting
Northwest Career College
Las Vegas, NV10.2022
Advanced Degree -
Sierra Vista High School
Robindale, Las Vegas, NV05.2019
Skills
- Experience in customer service, interacting with all customers and colleagues well
- Excellent problem-solving skills and a diligent follower of policies procedures
- Able to work productively and instinctively with good initiative
- Reliable, trustworthy, and an excellent understanding of information and confidentiality
- Confident in communicating and presenting at all levels
- Ability to seek advice to ensure the customer receives the best service
- Experienced at working under pressure, remaining calm and professional at all times
- Computer literate (Microsoft
- O ce, Java, C++), TEFL Certificate ( Teaching
- English as a foreign language ).E-Certificate, CPR Certified
- Language: English, Serbian, Bosnian,Macedonian, Bulgarian.
- French and Spanish, conversational
Certification
- RDA - Registered Dental Assistant
- First Aid/CPR Certified
Timeline
Dental Assistant Extern
Desert Inn Smiles
2022.05 - 2022.07
Front Desk Associate
Rio All Suites Hotel And Casino
2022.01 - Current
Sales Associate
Guess Factory Outlet
2020.11 - 2022.01
FOH Crew Member and Server
Go Greek Yogurt
2019.08 - 2020.08
Barista
Starbucks
2017.10 - 2018.05
Bachelor of Arts - Psychology
University of Las Vegas
Registered DA - Dental Assisting
Northwest Career College
Advanced Degree -
Sierra Vista High School
- RDA - Registered Dental Assistant
- First Aid/CPR Certified
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