Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanja Miletic

Las Vegas,NV

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Rio All Suites Hotel And Casino
01.2022 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Dental Assistant Extern

Desert Inn Smiles
05.2022 - 07.2022
  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient x-rays and images for dentist review.
  • Accurately entered patient clinical data into computer to update charts.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.

Sales Associate

Guess Factory Outlet
11.2020 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

FOH Crew Member and Server

Go Greek Yogurt
08.2019 - 08.2020
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Barista

Starbucks
10.2017 - 05.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.

Education

Bachelor of Arts - Psychology

University of Las Vegas
4505 S Maryland Pkwy, Las Vegas, NV 89154

Registered DA - Dental Assisting

Northwest Career College
Las Vegas, NV
10.2022

Advanced Degree -

Sierra Vista High School
Robindale, Las Vegas, NV
05.2019

Skills

  • Experience in customer service, interacting with all customers and colleagues well
  • Excellent problem-solving skills and a diligent follower of policies procedures
  • Able to work productively and instinctively with good initiative
  • Reliable, trustworthy, and an excellent understanding of information and confidentiality
  • Confident in communicating and presenting at all levels
  • Ability to seek advice to ensure the customer receives the best service
  • Experienced at working under pressure, remaining calm and professional at all times
  • Computer literate (Microsoft
  • O ce, Java, C), TEFL Certificate ( Teaching
  • English as a foreign language )E-Certificate, CPR Certified
  • Language: English, Serbian, Bosnian,Macedonian, Bulgarian
  • French and Spanish, conversational

Certification

  • RDA - Registered Dental Assistant
  • First Aid/CPR Certified


Timeline

Dental Assistant Extern

Desert Inn Smiles
05.2022 - 07.2022

Front Desk Associate

Rio All Suites Hotel And Casino
01.2022 - Current

Sales Associate

Guess Factory Outlet
11.2020 - 01.2022

FOH Crew Member and Server

Go Greek Yogurt
08.2019 - 08.2020

Barista

Starbucks
10.2017 - 05.2018

Bachelor of Arts - Psychology

University of Las Vegas

Registered DA - Dental Assisting

Northwest Career College

Advanced Degree -

Sierra Vista High School

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Vanja Miletic