Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Work Preference
Creating motivational and creative videos for my LinkedIn page!
Timeline
Generic
VANJONENE VANESSA KLINGER-MASSEY

VANJONENE VANESSA KLINGER-MASSEY

PMO Project Leader
Saint Petersburg,Fl

Summary

Professional Qualifications and Experience Summary Dedicated and results driven PMO Manager with over a decade of experience in orchestrating and overseeing the entire lifecycle of client implementation programs. Proven expertise in strategic program management, leadership, team management, and aligning initiatives with strategic objectives.

Skilled in both Waterfall and Agile methodologies, quality assurance, stakeholder management, risk management, and budget management. Adept at delivering complex projects while adhering to scope, schedule, and budget parameters. Exceptional communicator with a strong track record of building and maintaining internal and external client relationships

My focus on creating and managing high-performance teams is aimed at inspiring and motivating members to collectively work towards shared goals. Holding myself, my team and related individuals accountable for their contributions to the project's success.

Overview

10
10
years of professional experience
1
1
Certification
6
6
years of post-secondary education

Work History

Network/Licensing Senior Project Manager

FIS
Saint Petersburg, FL
01.2020 - 05.2021
  • Led a team of 10 individuals during the 2020 Heritage Worldpay migration, ensuring seamless transitions for 300 financial institutions
  • Implemented process improvements resulting in a 38% reduction in process effort, eliminating the need for an additional project resource and generating significant cost savings.
  • Assisted in development of long-term strategies to grow department and resources.
  • Communicated project updates to stakeholders at all levels.
  • Led cross-functional teams to successfully complete IT projects.
  • Monitored and tracked project progress to support timely completion.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Created and implemented contingency plans to address potential risks.
  • Trained personnel on use of IT tools and applications.

PMO

FIS
Jacksonville, FL
10.2021 - 06.2023
  • Project Manager for Payments/Implementations: Oversaw the implementation and migration of 9 financial institutions with an 8-million-dollar budget
  • Managed cross-functional teams, collaborated with internal departments, external vendors, and clients
  • Minimized the impact on cardholder accounts, affecting fewer than 50 accounts across the entire portfolio
  • Mentored 6 newly recruited Project Managers within the Global Debit PMO Payments team, enhancing their professional development.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Sr IT Project Manager

FIS
JACKSONVILLE, FL
10.2021 - 06.2023
  • Payments/Implementation
  • Mentored and trained 8 level I & II Project Managers
  • Designed training plans and facilitated contractor onboarding
  • Created, executed, and defined project plans, scopes, schedules, and deliverables
  • Managed tasks among project teams, departments, clients, and vendors
  • Ensured projects met goals within budget and quality standards
  • Oversaw project risks, issues, and progress
  • Maintained focus on meeting deadlines, scope, and quality targets
  • Collaborated with diverse teams: product development, sales, tech solutions, etc
  • Identified required resources and assigned major project roles
  • Identified project management gaps and proposed solutions
  • Conducted post-implementation reviews for continuous improvement
  • Communicated with senior management throughout project phases
  • Acted as a liaison between technical and non-technical teams, internally and externally.

Sr Project Manager

01.2020 - 05.2021
  • Network Licensing (non-technical)
  • Achieved a remarkable 38% process improvement during the Heritage Worldpay Migration of 2020
  • Implemented Agile principles, including daily stand-up meetings and weekly retrospectives
  • Fostered rapid adaptation to changing project requirements and promoted a culture of continuous improvement
  • Led a team of 10 skilled professionals dedicated to supporting network licensing requirements
  • Ensured strict compliance with established PMO practices to maintain quality standards
  • Oversaw all stages of the licensing process, from initiation to final delivery
  • Facilitated the successful migration of 300 financial institutions during the 2020-2021 fiscal year
  • Coordinated collaborative efforts within the team to ensure seamless execution
  • Maintained effective communication and coordination with internal stakeholders
  • Demonstrated exceptional leadership skills in managing multifaceted tasks
  • Upheld meticulous attention to detail ensuring a smooth licensing process
  • Contributed significantly to achieving the organization's goals and objectives.

IT Project Manager

PwC
03.2019 - 06.2019
  • Governance, Risk & Compliance (GRC) & Chief of Staff -
  • Spearheaded the meticulous preparation for the impending ISO 27001&9 Audit
  • Orchestrated project timelines, meticulously managing tasks, milestones, and deliverables to ensure seamless progression
  • Established a strong interface with customer project management representatives, fostering effective collaboration and communication
  • Pioneered the development of streamlined tracking and reporting tools, crucial for robust project monitoring and insightful analytics
  • Innovated tools that promptly identified issues, facilitating efficient resolutions, and ensuring the project's on-course trajectory
  • Crafted comprehensive project forecasts and budget reports, ensuring alignment with financial objectives and meticulous resource allocation
  • Through these initiatives, I championed the optimization of project efficiency, maintained adherence to high-quality standards, and facilitated seamless communication across all levels of the project.

PMO IT Project Manager

Raymond James
10.2018 - 02.2019
  • Managed project timelines, tasks, milestones, and deliverables to ensure smooth progression
  • Interfaced with customer project management representatives
  • Developed efficient tracking and reporting tools for effective project monitoring
  • Crafted tools to identify issues promptly and facilitate resolutions
  • Created project forecasts and budget reports to ensure financial alignment.

Sr PMO Business Project Manager/

Citibank
10.2017 - 10.2018
  • Strategic Project Management to Enhance the Customer Experience
  • Led and actively participated in the "Drive to Five" initiative, a strategic project aimed at enhancing the customer journey and standardizing internal business processes for IPB US
  • Spearheaded the development and creation of the "123 Playbook," a comprehensive guide designed to ensure a consistent and repeatable customer experience
  • Coordinated and managed multiple cross-functional workstreams responsible for generating content and establishing standardized processes integral to the "123 Playbook."
  • Collaborated with diverse teams and stakeholders to gather insights, align strategies, and ensure the successful execution of the initiative
  • Played a pivotal role in achieving project milestones, resulting in the successful launch of the "123 Playbook" and its positive impact on customer satisfaction and internal efficiency
  • Managed strategic projects aimed at enhancing customer experience through digitization and CIP
  • Continuous Improvement Process
  • Implemented solutions that reduced the onboarding process duration from 60 days to just 5 days, effectively achieving the "Drive to Five" goal and streamlining operations for enhanced efficiency and customer service
  • Facilitated the development of improved cross-functional process flows and procedures
  • Improved client onboarding experience through systemic enhancements in client acquisition and onboarding processes
  • Led conference calls, generated meeting agendas, materials, and minutes
  • Actively participated in strategy, planning, and Senior Management meetings
  • Assisted in defining project scope in alignment with strategic business goals
  • Communicated business strategies to workstream leads
  • Created project status dashboards using MS PowerPoint, MS Excel, and MS Project
  • Maintained communication channels with stakeholders, ensuring appropriate downstream communication to leadership.

Junior Project Manager

PricewaterhouseCoopers
01.2017 - 08.2017
  • Project Tracking and Analysis:
  • Created project status dashboards and extracted data for reporting project trend analysis
  • Assisted with project schedules, forecasts, and vendor billing.

Sr. Project Coordinator

M&A PMO, Jabil Global Services
03.2016 - 11.2016
  • Support and Management Coordination:
  • Assisted in project status reporting and creating project budgets
  • Coordinated tasks within projects and supported overall project success.

Project Manager-UAT Lead Analyst

Citigroup
11.2015 - 02.2016
  • Data-Driven Solutions Implementation and Business Analysis
  • Planned, directed, and coordinated activities for projects
  • Gathered data, analyzed business problems, and implemented automated systems solutions
  • Facilitated team meetings and liaised between management and stakeholders.

Sr. PMO Program Coordinator

MetLife Insurance
03.2014 - 02.2015
  • Provided support to the PMO with Project Portfolio Management responsibilities
  • Executive-level Communications: Developed and published communications at an executive level
  • Budget Reporting Enhancement: Assisted in updating project budget reports for presentations, utilizing tools like MS Project and MS PowerPoint
  • SharePoint Subject Matter Expertise: Demonstrated expertise in SharePoint, contributing to efficient information management
  • Project Information Gathering: Collected comprehensive project data, including schedules, data requests, assignments, tasks, and meeting details, for submission to the Project Site
  • Team Collaboration and Tracking: Collaborated with the program project team to understand and assist in tracking work, tasks, and project assignments across various initiatives/programs
  • Status Reporting and Dashboard Maintenance: Developed, reviewed, updated, and maintained project status reports and program dashboards, ensuring accurate and accessible project information.

Project Coordinator/Exec Support

Therapy Management Corporation
09.2013 - 02.2014
  • Provided executive support, developed marketing materials, and supported scrum meetings.

Project Coordinator/ ERP Training Planner

City of Tampa
01.2013 - 08.2013
  • ERP Governance and Relationship Building
  • Oracle HR ERP Migration/Implementation Governance: Assisted in shaping the ERP governance structure and actively contributed to project budget management
  • Stakeholder Relationship Establishment: Efficiently established and nurtured productive working relationships with functional subject matter experts (SMEs) and technical staff.

Education

Bachelor of Business Administration - Project Management, Operations Analysis

ASHFORD UNIVERSITY
05.2012 - 04.2018

MBA - Project Management

USC
South Carolina
06.2023 - Current

Skills

  • Technical Proficiency and Software Expertise: Proficient in a range of software applications including
  • Microsoft Office Suite (2021, 365), with proficiency in tools such as Teams, Word, Excel, PowerPoint, Access, Project, Visio, and SharePoint Additionally, well-versed in HP-PPM, Google Suite, and MS Project Online (Server)
  • Skills
  • Project planning and management
  • Risk management
  • Waterfall methodologies
  • Agile methodologies
  • Team leadership and management
  • Budget management
  • Communication and stakeholder management

Accomplishments

  • Course Development and Training: Developed comprehensive training courses, featuring a variety of content formats such as instructor-led video on demand and printed learning resources
  • Cross Training Solutions: Collaborated with the Training & Development Management team to devise innovative strategies and solutions aimed at achieving cross-training objectives
  • User Community Engagement and Governance: Played a pivotal role in engaging with the user community, offering multifaceted support, including administrative assistance and coordination of meetings
  • Effective Weekly Status Meetings: Facilitated structured and informative weekly status meetings, contributing significantly to the development of a cohesive and well-structured ERP governance structure
  • PowerPoint Specialist Franklin Templeton Investments (2012) - PowerPoint product material creation and enhancement
  • Created and designed PowerPoint product materials
  • Modified and audited marketing products before transmission

Certification

Project planning and management (Waterfall: 7+ , Agile: 2 ) Risk management (Waterfall: 4+ , Agile: 1 year) Waterfall methodologies (Intermediate/Advanced proficiency) Agile methodologies (Beginner/Intermediate proficiency) Team leadership and management (Waterfall: 7+ , Agile: 2 ) Budget management (Waterfall: 4+ , Agile: 1 year) Communication and stakeholder management (Waterfall: 5+ , Agile: 2 )

References

Professional References Robert Gioia, Jr – Sr PM, FIS Global Analuisa Turrubiartes, Sr Analyst, FIS Global Check out my numerous recommendations on my LinkedIn page! 2

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balancePaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursWork from home optionPersonal development programsCareer advancementStock Options / Equity / Profit Sharing

Creating motivational and creative videos for my LinkedIn page!

Recently, I found myself affected by a corporate-wide layoff, which provided me with some unexpected free time. During my search for the next career opportunity, I decided to leverage this period by sharing motivational quotes and inspirational videos with my LinkedIn network. In times like these, marked by significant challenges and constant change, it's crucial to remember that our strength lies in our collective support for one another. I've chosen to focus on inspiring and uplifting content to encourage and empower those within my network. Together, we can navigate these challenges and emerge stronger.

Timeline

MBA - Project Management

USC
06.2023 - Current

PMO

FIS
10.2021 - 06.2023

Sr IT Project Manager

FIS
10.2021 - 06.2023

Network/Licensing Senior Project Manager

FIS
01.2020 - 05.2021

Sr Project Manager

01.2020 - 05.2021

IT Project Manager

PwC
03.2019 - 06.2019

PMO IT Project Manager

Raymond James
10.2018 - 02.2019

Sr PMO Business Project Manager/

Citibank
10.2017 - 10.2018

Junior Project Manager

PricewaterhouseCoopers
01.2017 - 08.2017

Sr. Project Coordinator

M&A PMO, Jabil Global Services
03.2016 - 11.2016

Project Manager-UAT Lead Analyst

Citigroup
11.2015 - 02.2016

Sr. PMO Program Coordinator

MetLife Insurance
03.2014 - 02.2015

Project Coordinator/Exec Support

Therapy Management Corporation
09.2013 - 02.2014

Project Coordinator/ ERP Training Planner

City of Tampa
01.2013 - 08.2013

Bachelor of Business Administration - Project Management, Operations Analysis

ASHFORD UNIVERSITY
05.2012 - 04.2018

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VANJONENE VANESSA KLINGER-MASSEYPMO Project Leader