Vanly Beng
Tacoma,WA
Summary
Dedicated Slot Attendant with proven cash handling expertise at Nisqually Red Wind Casino, delivering exceptional customer service and efficiently resolving gaming machine issues. Recognized for strong communication and multitasking abilities, contributing to increased revenue and guest satisfaction while maintaining a safe and clean gaming environment.
Overview
11
11
years of professional experience
Work History
Slot Attendant
Nisqually Red Wind Casino
04.2014 - Current
- Cash Handling:
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Experienced with both Main(100k) and Breaker Tills(75k). paying out over 10k on till and paying out under 10k on gaming floor while also being able to make change as requested with floor pouch.
- Ensured accurate record-keeping of transactions and maintaining detailed logs of jackpots.
- Gaming Machine :
- Enhanced customer satisfaction by efficiently handling basic slot machine repairs and maintenance ( BV/Printer jams paperload) while also assist with paylines and payout issues.
- Experienced with CMP SDS IGT
- knowledge of game manufacture (Everi, IGT, Bally).
- Gaming Floor :
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
- Excellent radio communication and etiquette with team members
- can maintain the cleanliness of floor
- Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
- staying aware of service lights and mobile responder task
- working with other team members to complete task more efficiently
- knowledge of title 31/ IC's and casino policy and procedures
- Guest Concerns and Disputes :
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- knowing when to escalate to a supervisor or higher up
- knowing when to direct guest to different department
- Connected with guests on personal level to build loyalty.
Education
Mount Tahoma, HS
Tacoma, WASkills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- cash handling
- problem-solving
- Slot machine operation
- Time management
- Adaptability and flexibility
Timeline
Slot Attendant
Nisqually Red Wind Casino
04.2014 - Current
Mount Tahoma, HS
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