Vanna Chhang
Lawrenceville,GA
Summary
Results-driven Network Engineer with 12 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Bilingual Network Engineer offering 12-year background in network planning and implementation. Confident and knowledgeable of multimedia systems, data storage and encryption devices. Creates support and training documentation that supports employee knowledge base. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Senior Process Operator
Mars Wrigley Confectionery
01.2019 - 05.2023
- Maintained compliance with health, safety, and environment practices.
- Isolated and prepared equipment for corrective and scheduled maintenance procedures.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
- Developed and implemented improved procedures for Processing Area.
- Reported to shift supervisor on production status, problems and deviations.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Communicated effectively with team on technical level.
- Efficiently operated all equipment and machinery according to manufacturer instructions.
- Read and applied information in specifications to determine equipment settings impacting product outputs.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Adjusted machines to increase productivity for runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Reviewed production schedules and streamlined processes.
ATST CORE C
Bellsouth
01.2009 - 01.2012
- Illustrated potential obstacles when conducting site assessments for planned projects.
- Created detailed reports on engineering activities and findings.
- Trained and mentored junior engineers, providing guidance and direction.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Monitored and evaluated engineering performance to recommend improvements.
- Conducted technical evaluations of engineering designs and test results.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Assisted in developing cost-effective solutions to engineering problems.
- Performed complex calculations to analyze and optimize engineering processes.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Performed preventative maintenance to keep tools and equipment functional.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Provided input to team lead regarding areas for process and procedural improvement.
- Prepared action plans for problematic processes and assets.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Captured technical schematics for use in project planning and execution.
Outside Plant Tech
Bellsouth
01.2007 - 01.2009
- Developed upgrades and repairs to existing layouts.
- Maintained outstanding job safety record.
- Liaised with OSP construction manager to design and implement engineering specifications to maintain on-time delivery of customer service.
- Created redlines, drafted control plans and developed field maps for services.
- Conducted field surveys and other field inspection duties, updating OSP Engineering databases as necessary.
- Inspected installed hardware for compliance with industry specifications such as electrical and data tolerances, taking into account permitting and rights of way.
- Designed and planned fiber and copper layouts to serve customer needs.
- Handled variety of conduit and line types.
- Collaborated with construction personnel to verify adherence to engineering design schematics.
- Participated in ongoing education programs to remain abreast of latest developments in OSP engineering tools and techniques.
- Avoided delays and other unforeseen impediments, maintaining on-time completion rate of 100%.
- Worked on pole installation and conduit application processes.
- Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems.
- Assisted in installation of electrical systems and components for commercial and industrial applications.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Analyzed and documented test results to comply with industry standards.
- Developed and implemented preventive maintenance and operational procedures for electrical systems.
- Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
- Established and maintained effective communication with clients and contractors.
- Implemented and approved design control procedures for electrical development in accordance with regulatory guidelines.
- Evaluated and identified opportunities to improve performance of electrical systems.
- Rendered technical drawings and electrical systems specifications exceeding company standards.
- Prepared detailed reports on electrical systems and components for project review.
Bellsouth Network Infrastructure Service Center
Bellsouth
01.2004 - 01.2007
- Assist any techs with troubleshooting or building configuration on Cisco/Nortel equipment
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Building PVC for ATM and FRAME RELAY
- Trouble shooting Circuits ranging from 56k to OC12
- Work on Sahara/Lucent/Orion Multilayer Switches.
- Spearheaded and led major network installation and upgrade project.
- Researched and recommended network products, services, protocols and standards for network development.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Planned implementation of network enhancements and upgrades.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
- Maintained company servers, computers, printers, cables and other equipment.
- Acquired and maintained advanced knowledge of networking protocols.
- Provided firewall and VPN management, Network security and incident response.
- Led team development and assisted in project management coordination.
- Analyzed and produced recommendations on continuous network improvements.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Developed network test and validation processes to maintain alignment with solution design.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
- Analyzed, identified and resolved complex network hardware and Network problems.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Protected forensic value of data and established monitoring and incident reporting and response procedures.
Systems Specialist
Bell South
01.2001 - 01.2004
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Trained employees in use of Cisco system, overseeing onboarding process and verifying trainee competence.
- Designed and implemented preventive maintenance procedures, reducing support requests 95%.
- Analyzed worker process data to discover factors negatively impacting operational efficiency in Cisco systems, designing remedial methods of correction.
- Reviewed operations reports to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
- Set system metrics and thresholds to maintain proper operational continuity.
- Collected data on process control statistics to discover potential improvements to process capabilities.
- Modeled system usage patterns to determine training protocols and educational material guidelines.
- Diagnosed and executed resolution for network and server issues.
- Provided faculty and staff with security software and network configuration support.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Alpharetta, GABachelor of Science - Electrical Engineering
DeVry University
Alpharetta, GACisco Certified Network Associate & Microsoft Certified Systems Engineer -
Ameritrain
Dunwoody, GA2000
Skills
- Network Troubleshooting
- Security Platforms
- Firewall Functionality
- Network Device Monitoring
- IP Address Structure
- Root Cause Analysis
- Circuit Management
- Disaster Recovery Operations
- SNMP Monitoring
- Change Management
- Project Management
- Hardware Installation
- IP Services
- Port Security Knowledge
- Verbal and Written Communication
- MPLS VPN Implementation
- F5 Load Balancer Expertise
- Technical Support
- Network Operations
- OSPF Routing
- IPv6 Technologies
- Lifting Network Equipment
- Capacity Scaling
- Endpoint Security
- Systems Integration
- Telecommunications Systems
- MPLS Routers
- Operation Monitoring
- LAN Switching Technologies
- Network Security
- Cisco Equipment Familiarity
- IT Best Practice Framework Expertise
- Strong Troubleshooting Skills
- Hardware and Software Configuration
- Routing Protocol Expertise
- Microsoft Office Proficiency
- 8021X Expertise
- Infrastructure Planning and Design
- Organizational Policies
- Implement Hardware Solutions
- Manage Programs
- Network File Management
- Performance Benchmarking
- Technical Planning
- Quality Control Analysis
- Configure Equipment
- Interoperability Testing
- Network Configuration
- Cost Estimation
- Information Processing
- Judgment and Decision-Making
- Active Listening
- Complex Problem-Solving
- Technology Upgrading
- Adaptability and Flexibility
- Video Conferencing
- Firewall Management Tools
- Cisco Wireless Routers and Switches
- User Credential Management
- Juniper Portfolio Expertise
- Social Perceptiveness
- Manage User Access
- Server Control
- Systems Analysis
- Python
- Writing
- Speaking
- Smalltalk
- Computers
- Negotiation
- CiscoWorks
Accomplishments
One of the greatest accomplishment of my network career was when Bellsouth trusted me to put together a team to spearhead the Katrina Disaster Recovery. The United State Coast guard gave me a deadline of two weeks to secure network reliability for them and my team and I was able to secure it in three days.
Languages
Khmer
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I dwell in possibility.
Emily Dickinson
Timeline
Senior Process Operator
Mars Wrigley Confectionery
01.2019 - 05.2023
ATST CORE C
Bellsouth
01.2009 - 01.2012
Outside Plant Tech
Bellsouth
01.2007 - 01.2009
Bellsouth Network Infrastructure Service Center
Bellsouth
01.2004 - 01.2007
Systems Specialist
Bell South
01.2001 - 01.2004
Bachelor of Science - Computer Information Systems
DeVry University
Bachelor of Science - Electrical Engineering
DeVry University
Cisco Certified Network Associate & Microsoft Certified Systems Engineer -
Ameritrain
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