Vanna Cunningham
Hollywood
Summary
Dynamic customer service professional recognized for quality documentation and sales processing skills. Committed to safety compliance and creating a clean work environment, eager to contribute to team success and enhance customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
beaming operator
Engineered Floors
Bridgeport
03.2024 - Current
- Operated machinery for carpet and flooring production processes.
- Monitored equipment performance to ensure optimal functionality.
- Assisted in maintaining a clean and organized work environment.
- Followed safety protocols to maintain workplace safety standards.
- Collaborated with team members to streamline production workflows.
- Trained new employees on operational procedures and equipment usage.
- Maintained production and quality documentation.
Selling Agent
AT&T
Huntsville
10.2023 - 03.2024
- Assisted customers with product selection and service inquiries.
- Processed sales transactions using point-of-sale systems efficiently.
- Educated customers on billing options and account management tools.
- Resolved customer complaints with professionalism and empathy.
- Developed relationships with customers through follow-up calls or emails after sales were completed.
- Processed payments using a variety of methods such as cash, credit cards, checks, money orders.
- Identified customer needs and suggested alternative products to meet those needs.
- Maintained current knowledge of the company's products, services, promotions, and pricing.
Work From Home Agent
Maximus
01.2023 - 10.2023
- Responded to customer inquiries using multiple communication channels.
- Assisted clients with account updates and service requests efficiently.
- Documented interactions in customer relationship management software accurately.
- Collaborated with team members to resolve complex customer issues promptly.
- Provided product information and guidance to enhance customer understanding.
- Managed scheduling of appointments for service delivery effectively.
- Maintained a positive attitude while handling challenging customer situations.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
Education
Certificate - Billing And Coding
Imbc
Erie, PA12-2023
High School Diploma -
North Jackson
Stevenson, AL05-2017
Skills
- Customer service
- Quality documentation
- Safety compliance
- Production supervision
- Sales processing
- Account management
- Problem resolution
- Effective communication
- Documentation accuracy
- Workflow optimization
- Training and development
- work from home
Accomplishments
- certified billing and coding
- advanced diploma
Certification
- certified billing and coding
- CNA
Languages
English
Professional
Timeline
beaming operator
Engineered Floors
03.2024 - Current
Selling Agent
AT&T
10.2023 - 03.2024
Work From Home Agent
Maximus
01.2023 - 10.2023
Certificate - Billing And Coding
Imbc
High School Diploma -
North Jackson