Summary
Overview
Work History
Education
Skills
Timeline
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Vannara Bun

Long Beach,CA

Summary

I am an organized and motivated employee, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. My qualities are customer service, multitasking, building strong vendor relations and defusing conflicts. I'm highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Member Services Concierge

SCAN Health Plan
Long Beach , CA
09.2020 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Entered time and attendance logs in preparation for payroll.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Manger

Popular Donuts
Kennewick, WA
09.2007 - 09.2019
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored staff performance and addressed issues.
  • Maintained up-to-date records of employee attendance, payroll information.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed contracts before signing them on behalf of the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored budgets to ensure cost-effectiveness while maintaining quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.

Education

GED -

Long Beach City College
Long Beach, CA

Skills

  • Guest Relations
  • Quality Assurance
  • Customer Service
  • Cash Handling
  • Telephone Etiquette
  • Safety Procedures
  • Conflict Resolution
  • Team Supervision
  • Management Interaction

Timeline

Member Services Concierge

SCAN Health Plan
09.2020 - Current

Manger

Popular Donuts
09.2007 - 09.2019

GED -

Long Beach City College

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Vannara Bun