Summary
Overview
Work History
Education
Skills
QUALIFICATIONS
Timeline
GeneralManager
Vannary H. Gardner

Vannary H. Gardner

Mount Juliet,TN

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

24
24
years of professional experience

Work History

General Manager

Stellar Partners
07.2024 - Current
  • Responsible for managing 6 shops, bringing in 15 million in sales.
  • Analyze KPI's and take corrective actions if needed.
  • Collaboration with Regional manager during annual budget reviews, ensuring alignment with corporate financial goals and resource allocation.
  • Review sales by shop, category and brand to determine course of action to improve sales goals.
  • Analyzed market trends to inform decision-making, positioning the company competitively within the industry landscape.
  • Lead team to consistently deliver exceptional customer service, ensuring customer satisfaction remained close to 100% at all times.
  • Coaching and developing team members to improve employee skill sets and increased workforce engagement and retention.

Operations Manager

Hudson Group
10.2021 - 07.2024
  • Oversee day to day operations for 8 stores in Nashville Airport.
  • Main responsibilities were liquor, beverage, food, and electronics. Had to make sure these items are full and stocked properly.
  • Used SAP for inventory management. This includes looking up on hands, correcting negative on hands, creating purchase orders, scan and receive merchandise, and pay invoices.
  • Train staff on customer service, product knowledge, merchandising standards and handling cash registers.
  • Work with Airport management to ensure our operations meet their standards.

Assistant General Manager

Hudson Group
11.2017 - 10.2021
  • Assist general manager in all areas of operations to ensure day to day operations run smoothly.
  • Assist general manager in meeting and exceeding sales budget of 20+million annually while minimizing shrink.
  • Assist general manager in planning and executing new policies and procedures.
  • Oversee 11 stores (5 newsstands, 4 bookstores and 2 specialty stores) and distribution center daily.
  • Oversee 100+ employees include scheduling to ensure all stores and shifts are always covered.
  • Control payroll expense to not exceed budget by monitoring it daily and allocating proper staff where/when is needed.
  • Delegating daily tasks to team leads and other management staff.
  • Prepare previous week’s sales and report to upper management staff and business partners.
  • Review and approve purchase orders through SAP.
  • Purchase necessary office and store supplies.
  • Review and approve all expenses through Basware.
  • Led operational strategies to enhance customer satisfaction and streamline service delivery.

Operations Manager

Hudson Group
01.2009 - 01.2017
  • Reconcile and report weekly inventory totals.
  • Review weekly receiving accrual to ensure all entries are correct.
  • Manage over 35 employees daily per shift.
  • Shift scheduling to assure all shops are covered.
  • Contact POS Support for all register issues.
  • Prepare and deliver performance evaluations.
  • Ensure all associates adhere to company’s policies and procedures.
  • Help train new associates.
  • Ensure customers have a great shopping experience.
  • Handle customer complaints or needs.

Merchandise Manager

Hudson Group
01.2009 - 01.2017
  • Analyze monthly sales reports and determine future inventory needs.
  • Identify NOFs and notify inventory control to fix the issue.
  • Responsible for purchasing and merchandising products.
  • Communicate with corporate office to acquire new products.
  • Communicate with vendors to ensure timely delivery of shipments.
  • Prepare merchandise for returns to vendors for accuracy and timely manner.
  • Work closely with distribution center for inventory needs, product issues, timely merchandise delivery.
  • Ensure all stores are compliant with all company’s promotions.
  • Ensure all stores meet company’s standards.

Warehouse Associate

Hudson Group
01.2008 - 01.2009
  • Pull stock to replenish stores.
  • Deliver merchandise to stores.
  • Receive and price merchandise accurately.
  • Help train new warehouse employees.
  • Keep warehouse clean, organized and easily accessible to merchandise.

Sales Associate

Paradies Gift
01.2002 - 01.2008
  • Operate cash registers.
  • Provide excellent customer service.
  • Stock Merchandise.
  • Clean stores.
  • Communicate with supervisors/managers /store associates effectively.

Education

High School Diploma -

Stratford High School
Nashville, TN
06-2000

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Relationship building
  • Inventory control

QUALIFICATIONS

  • Over 20 years of customer service experience in airport retail.
  • Software Skills: Microsoft Word, Microsoft Excel, PowerPoint, Keyboarding Speed: 50+WPM.
  • Experience in SAP
  • Experience in store merchandising.
  • Experience in multi-store operations.
  • Positive working relationships with vendors, buyers, management team and airport managers.
  • Lead by example

Timeline

General Manager

Stellar Partners
07.2024 - Current

Operations Manager

Hudson Group
10.2021 - 07.2024

Assistant General Manager

Hudson Group
11.2017 - 10.2021

Operations Manager

Hudson Group
01.2009 - 01.2017

Merchandise Manager

Hudson Group
01.2009 - 01.2017

Warehouse Associate

Hudson Group
01.2008 - 01.2009

Sales Associate

Paradies Gift
01.2002 - 01.2008

High School Diploma -

Stratford High School

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Vannary H. Gardner