Vannesa Borrell
Ocoee,FL
Summary
Seasoned Senior Customer Sales Consultant with in-depth knowledge of customer service, sales strategies, and relationship management. Possess strong problem-solving skills coupled with effective communication abilities to drive customer satisfaction. Demonstrated ability to lead teams toward achieving sales goals while maintaining high levels of integrity and professionalism. Recognized for influencing business growth through positive customer interactions.
Overview
9
9
years of professional experience
Work History
Senior Customer Sales Consultant
McKinley LLC
Orlando, FL
05.2022 - 06.2024
- Delivered extraordinary customer service to residents and prospects as a vital member of the leasing office team.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Ensured a seamless customer experience, from posting online marketing materials to apartment search websites, to processing applications, and running credit reports.
- Maintained organized data/files, managed E-leases contracts, and handled renewal proposals for existing residents.
- Conducted home inspections, planned resident events, and fostered positive relationships within the community.
- Inspected vacant units and ensured they were ready for showings.
- Addressed resident concerns, de-escalated situations, and handled employee training responsibilities.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Tracked leads using CRM software and followed up with interested parties.
- Analyzed market trends to determine competitive rents for each unit type.
- Participated in community events related to leasing activities or tenant relations.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Trained new employees to ensure they are aware of, and understand, software use and proper leasing protocols and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints promptly and professionally.
Customer Service-Inbound Agent
HomeServe at IQor
12.2021 - 03.2022
- Handled customer calls and resolved their queries promptly.
- Managed challenging customer interactions with patience and professionalism.
- Communicated new company product releases, service offerings, and policy changes to clients and customers.
- Supported customers in navigating company website for an improved user experience.
- Resolved technical issues related to products or services via remote access or telephone support.
- Reviewed client accounts, delivering updates on billing, shipping, and warranty details.
- Partnered with call center staff to enhance customer experience.
- Prevented key account losses by researching discrepancies and correcting problems.
Site Director
Champions at KinderCare
Orlando, Florida
01.2021 - 07.2021
- Led and supervised a team of educators to design unique classroom experiences.
- Managed site operations to uphold optimal functionality.
- Assisted in recruiting, training, evaluating, and disciplining employees as needed.
- Worked alongside parents committed to delivering exceptional education and nurturing environments for their children.
- Cultivated strong relationships with families, teachers, and school leaders.
- Managed enrollment processes for incoming families and children across multiple sites.
- Coordinated activities aligning with the planned schedule for both educators and students.
- Coordinate site billing cycles, confirming prompt payment completion for families on a weekly to monthly basis.
AmeriCorps Academic Interventionist
City Year Orlando
Orlando, Florida
07.2020 - 01.2021
- Created curriculum and lesson plans for seven classes, and collected developmental data on the lowest 25% of student learners.
- Utilized data analysis to inform instruction decisions and adjust intervention plans accordingly.
- Engages in various differentiated instruction sessions with a partner teacher, a reading coach, and 200 students in 10th grade, both virtually and in person.
- Provided behavior and mentor intervention sessions weekly for 10 students to improve academics and relationships in and outside of school.
- Incorporated evidence-based instructional approaches into lesson planning when appropriate.
- Provide social-emotional learning and support to students.
- Provided support in helping a team of over 300 people in remodeling and painting an elementary school.
- Support partner teachers, and occasionally lead in after-school tutoring for students on campus and at home virtually.
AmeriCorps Academic Interventionist
City Year Miami
Miami, Florida
08.2019 - 06.2020
- Creates curriculum and lesson plans for six classes, and collects developmental data on the lowest 25% of student learners.
- Coordinated with the supervisor to lead a team of eight to execute an epilepsy and breast cancer awareness event in a school for approximately 1,600 students.
- Engages in various differentiated instruction sessions with a partner teacher, a reading coach, and 200 students in 10th grade.
- Provided behavior and mentor intervention sessions weekly for 10 students to improve academics and relationships in and outside of school
- Provide social-emotional learning and support to students.
- Provided support in helping a team of over 300 people in remodeling and painting an elementary school.
Park Service Aide - Arcola Lakes Park Senior Center
Miami-Dade County Parks and Recreation
Miami, Florida
08.2018 - 11.2018
- Managed the opening and closing of the center according to established procedures.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Interact with senior citizens during daily activities and exercise at the senior center.
- Front desk associate, greeting guests, managing the park center's main telephone, registering seniors, and filing documents.
- Access park availability to schedule creating and making reservations for center party rentals.
- Adhered to company policies regarding product handling, pricing, discounts, refunds.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Provided excellent customer service by answering questions and addressing complaints in a timely manner.
Summer Camp Counselor - Arcola Park
Miami-Dade County Parks and Recreation
Miami, Florida
06.2018 - 08.2018
- Monitored campers to maintain a safe environment for students and staff.
- Prepared structured weekly plans and activities to sustain educational progress.
- Conducted regular analysis of reading progress.
- Engaged with children aged 5-13 in various recreational activities.
- Maintained relationships and communicated with camper parents and family members.
- Met with staff to discuss rules, regulations and work-related problems.
- Oversaw design, construction and upkeep of recreation facilities and areas.
- Administered first aid and notified emergency medical personnel.
- Supervised and assisted in organized field trips, leasing campgrounds.
- Coached campers in various sports and activities to improve skills and promote fun experiences.
Cashier
Klein's Shoprite
Riverside, Maryland
10.2017 - 06.2018
- Processed customer purchases through an electronic point-of-sale system accurately.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Provided excellent customer service to ensure customers were comfortable, and willing to return.
- Guided new hires through transaction processes until operational confidence was achieved.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
Customer Care Representative
Target
Miami, Florida
10.2016 - 06.2017
- Assisted customers with locating items throughout the store or on the online database.
- Organized items throughout the store to ensure that items are available for customers to purchase.
- Managed functionality of computerized checkout systems to enhance operational flow.
- Educated customers where applicable to alleviate need for future contact.
- Identified opportunities to upsell additional services when appropriate.
- Operated return and refunds for guests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Customer Service Representative
Sky Zone Trampoline Park
06.2016 - 09.2016
- Registered customers into the company database system to make future visits easier and faster.
- Explained the rules and regulations to customers to keep everyone safe and eliminate injuries.
- Coordinated services for large parties of adults and children.
- Cleaned and organized the workspace after each shift to create a safe and healthy environment for staff and customers.
- Surpassed sales goals through implementation of successful marketing strategies.
- Ensured safety guidelines for the trampoline park are followed by customers to ensure the safety of jumpers.
Cashier/Cook
KFC, Taco Bell
Miami, Florida
10.2015 - 06.2016
- Maintained a clean and organized workspace, while also keeping the dining area clean, to create a safe and healthy customer experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Prepared meals for customers when the cooks were not available
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Education
Associates of Arts - Psychology
Southern New Hampshire University
01.2022
Skills
- Certified in Adobe Flash
- Efficient in Microsoft Word
- Efficient in Microsoft Excel
- Efficient in Microsoft PowerPoint
- Organized
- Time management
- Flexible schedule
- Hardworking
- Call handling
- Complaint resolution
- Call logging
- Professional phone voice
- Cash handling
- Customer service
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Senior Customer Sales Consultant
McKinley LLC
05.2022 - 06.2024
Customer Service-Inbound Agent
HomeServe at IQor
12.2021 - 03.2022
Site Director
Champions at KinderCare
01.2021 - 07.2021
AmeriCorps Academic Interventionist
City Year Orlando
07.2020 - 01.2021
AmeriCorps Academic Interventionist
City Year Miami
08.2019 - 06.2020
Park Service Aide - Arcola Lakes Park Senior Center
Miami-Dade County Parks and Recreation
08.2018 - 11.2018
Summer Camp Counselor - Arcola Park
Miami-Dade County Parks and Recreation
06.2018 - 08.2018
Cashier
Klein's Shoprite
10.2017 - 06.2018
Customer Care Representative
Target
10.2016 - 06.2017
Customer Service Representative
Sky Zone Trampoline Park
06.2016 - 09.2016
Cashier/Cook
KFC, Taco Bell
10.2015 - 06.2016
Associates of Arts - Psychology
Southern New Hampshire University
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