Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vannessa Aviles

Vannessa Aviles

Winter Park,FL

Summary

Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Manager

RENT PROSPER,LLC
Winter Park, FL
10.2022 - Current
  • Supervised team of 3 staff members, project planning and development, managed operations and leasing of a community of 400 executive apartment homes, maximized rental income while minimizing expenses, and conducted inspections of property grounds.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Managed all maintenance requests from tenants in a timely manner.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Oversaw daily operations, maintenance and administration of various properties.

Leasing Manager

NM Residential
Orlando, FL
02.2020 - 10.2022
  • Managed new construction lease up property, student housing, team management, customer service, and developed vendor relationships.
  • Ensured compliance with all state and local laws regarding fair housing practices.
  • Assisted in the preparation of marketing materials for vacant units.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Resolved tenant complaints in a timely manner to maintain positive relationships.
  • Performed regular site visits to check on conditions of the premises.
  • Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
  • Ensured that all paperwork was completed correctly prior to signing leases.
  • Established policies for late fees, pet ownership, smoking regulations.
  • Organized promotional activities such as open houses or special events to attract new renters.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Provided potential tenants tours of properties.
  • Conducted market research to identify potential tenants and rental rates.
  • Provided customer service support to ensure satisfaction throughout the tenancy period.

Leasing Agent

SPM PROPERTY MANAGEMENT
Winter Park, Florida
09.2016 - 01.2020
  • Inspected vacant units and ensured they were ready for showings.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Processed applications by conducting background checks and verifying references.
  • Collected security deposits from new tenants.
  • Resolved tenant complaints regarding maintenance or other issues in a timely manner.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Participated in community events related to leasing activities or tenant relations.
  • Contacted and followed up with tenants on renewal notices.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Tracked leads using CRM software and followed up with interested parties.
  • Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Education

Associate's degree - Medical Assistant

Florida Career College
Hollywood, FL
08.2011

Skills

  • Customer service oriented (10 years)
  • Leadership/Professionalism (7 years)
  • Communication (10 years)
  • Adaptability & Flexibility
  • Work ethic (10 years)
  • Time Management
  • Organization
  • Account Management
  • Property Management (8 years)
  • EMR Systems
  • Business Development
  • People Person (10 years)
  • CRM Software
  • Yardi (5 years)
  • Event Planning
  • Outside Sales
  • Relationship Management (7 years)
  • Marketing
  • Fair Housing Regulations (8 years)
  • Financial Report Writing
  • Microsoft Outlook
  • Property Leasing (8 years)
  • Assistant Manager Experience
  • Negotiation
  • Sales Management
  • Office Management (3 years)
  • Customer Relationship Management
  • Pricing
  • Social Media Management
  • Management (3 years)
  • Accounts Payable
  • Personal Assistant Experience
  • Forecasting
  • Microsoft Excel
  • Leadership
  • Computer literacy
  • Sales
  • Payroll
  • Budgeting
  • Research
  • Accounting
  • Customer service
  • Salesforce
  • Operations Management
  • Recruiting
  • Merchandising
  • Home care
  • Computer skills
  • Organizational skills
  • Administrative experience
  • Landlord-tenant law
  • Communication skills
  • Supervising experience
  • Analysis skills
  • Data entry
  • Microsoft Office
  • Microsoft Word
  • Google Docs
  • Medical assistant (6 years)
  • Section 8
  • LIHTC (2 years)
  • Strategic Planning

Certification

Certified Medical Assistant

Timeline

Property Manager

RENT PROSPER,LLC
10.2022 - Current

Leasing Manager

NM Residential
02.2020 - 10.2022

Leasing Agent

SPM PROPERTY MANAGEMENT
09.2016 - 01.2020

Associate's degree - Medical Assistant

Florida Career College

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Vannessa Aviles