Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vannessa Fernandez

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caregiver

Instant Care of Arizona
Phoenix, AZ
08.2024 - Current
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Site Lead

EPIQ SYSTEMS, INC.
Phoenix, AZ
05.2018 - 01.2024
  • Developed and implemented safety protocols for the site.
  • Monitored and evaluated employee performance on a regular basis.
  • Created daily reports detailing progress of tasks and activities at the site.
  • Maintained positive relationships with clients, vendors, subcontractors, and other external partners.
  • Identified customer service problems or complaints within the organization and developed solutions accordingly.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Assisted with coordination of events including booking venues, catering services.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Operated digital printing presses to print documents with accuracy and precision.
  • Edited images using Adobe Photoshop software to improve quality prior to printing.

Copy and Print Supervisor

Novitex
Phoenix, AZ
03.2015 - 11.2017
  • Ensured accuracy of all customer orders and print jobs.
  • Monitored employee performance and provided feedback to ensure productivity goals were met.
  • Provided training for new employees in the use of copy machines, printers, and other office equipment.
  • Conducted regular maintenance checks on all copy and print machines in order to minimize downtime.
  • Troubleshot technical issues that arose with copy machines or printers.
  • Performed routine cleaning tasks on copy and print equipment as needed.
  • Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.

Receptionist/Copy and Print Associate

Beus Gilbert
Phoenix, AZ
04.2014 - 02.2015
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.

Education

Associate of Arts - Criminal Justice

Kaplan College - Phoenix
Phoenix, AZ
11-2013

High School Diploma -

Washington High School
Phoenix, AZ
05-2010

Skills

  • Mentoring and Coaching
  • Operations Management
  • Inventory procurement
  • Facility Inspection
  • Personnel Oversight
  • Security management
  • Staff Management
  • Project Coordination
  • Building Codes
  • Site Safety

Certification

  • Unarmed Guard Card
  • CRP Certificated

Timeline

Caregiver

Instant Care of Arizona
08.2024 - Current

Site Lead

EPIQ SYSTEMS, INC.
05.2018 - 01.2024

Copy and Print Supervisor

Novitex
03.2015 - 11.2017

Receptionist/Copy and Print Associate

Beus Gilbert
04.2014 - 02.2015

Associate of Arts - Criminal Justice

Kaplan College - Phoenix

High School Diploma -

Washington High School

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