Vannessa Gonzalez
Hialeah
Summary
Dynamic customer service professional with extensive experience at Alorica and VITAS Healthcare. Proven ability to enhance patient satisfaction through active listening and effective problem resolution. Skilled in documentation and relationship building, consistently delivering exceptional service and improving operational workflows. Committed to fostering positive client relations in fast-paced environments.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Alorica
08.2022 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Learned to navigate customer service software for effective issue resolution.
- Collaborated with team members to ensure smooth daily operations.
- Adapted quickly to new processes and systems in a fast-paced environment.
- Resolved customer complaints by identifying issues and offering appropriate solutions.
- Documented customer interactions, maintaining detailed records for follow-up actions.
Patient Care Coordinator
VITAS Healthcare
05.2018 - 11.2020
- Analyzed patient feedback to identify areas for process improvement within care coordination workflows.
- Implemented quality control measures to improve patient satisfaction and care outcomes.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Dispatched nurses to patients.
Sales Associate
Coaster Fine Furniture
02.2013 - 03.2018
- Assisted customers in selecting furniture, enhancing overall shopping experience through product knowledge and personalized service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Care Coordinator
Eiber Radiology
06.2009 - 01.2013
- Coordinated patient care schedules, ensuring timely appointments and effective resource allocation.
- Trained new staff on operational protocols and best practices in patient coordination.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
License - Massage Therapy
National School of Technology
Hialeah, FL07-2004
High School Diploma -
American Academy
Miami, FL01-2003
Skills
- Customer service
- Active listening
- Customer relations
- Relationship building
- Call center experience
- Payment processing
- Client relations
- Professional telephone demeanor
- Documentation
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Alorica
08.2022 - Current
Patient Care Coordinator
VITAS Healthcare
05.2018 - 11.2020
Sales Associate
Coaster Fine Furniture
02.2013 - 03.2018
Patient Care Coordinator
Eiber Radiology
06.2009 - 01.2013
License - Massage Therapy
National School of Technology
High School Diploma -
American Academy