Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

VANNESSA HERNANDEZ

DALLAS,TX

Summary

Dynamic Life and Health insurance Licensed Benefit Advisor at WTW with a proven track record in enhancing employee understanding of benefits and negotiating favorable contracts. Skilled in customer service and data entry, I excel in delivering clear communication and meticulous attention to detail, ensuring optimal client satisfaction and streamlined processes.

Overview

6
6
years of professional experience

Work History

Licensed Benefit Advisor

WTW
05.2025 - Current
  • Educated employees on benefit offerings and options to enhance understanding.
  • Negotiated contracts with insurance carriers, securing improved rates for clients.
  • Provided information on current benefit packages alongside new offerings to ensure clarity.
  • Maintained current knowledge of all applicable laws governing the Medicare program.
  • Handled high volume of 30-50 inbound calls per shift to offer callers product and service information and generate quotes.

Seasonal Benefits Administrator

TekSystems
08.2022 - 01.2025
  • Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
  • Checked accuracy and completeness of benefits applications and documents.
  • Answered customer inquiries via inbound chat.
  • Up to 50 inbound chats per day.
  • Remote

Call Center Representative

Careington International
07.2021 - 11.2021
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Answered 50-60 inbound calls and emails to facilitate customer service.
  • Remote

Hostess, Market Table Attendant

Fogo de Chao Brazilian Steakhouse
09.2020 - 02.2021
  • Warmly welcomed guests, managed reservations, and maintained market table freshness, ensuring a top-tier dining experience at Fogo de Chao.
  • Meticulously organized seating arrangements, monitored table turnover, and upheld high standards of cleanliness for the market table display.

Office Assistant

Fernandez Tax Help Center
08.2019 - 08.2020
  • Developed organizational filing systems for confidential customer records and reports.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

HS Diploma -

Aplus Academy Secondary
Dallas, Texas
05.2019

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Data entry
  • Administrative support
  • Remote work
  • Effective communication
  • Healthcare industry awareness
  • Medicare
  • Open Enrollment Management
  • Benefits Administration

Licenses

  • Life and Health Insurance License.

Timeline

Licensed Benefit Advisor

WTW
05.2025 - Current

Seasonal Benefits Administrator

TekSystems
08.2022 - 01.2025

Call Center Representative

Careington International
07.2021 - 11.2021

Hostess, Market Table Attendant

Fogo de Chao Brazilian Steakhouse
09.2020 - 02.2021

Office Assistant

Fernandez Tax Help Center
08.2019 - 08.2020

HS Diploma -

Aplus Academy Secondary

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