Vannessa Noreen
Buffalo,MN
Summary
Results-oriented Manager offering 15 years of outstanding project achievements from proposal to production within the customer service industry. Possessing key talents in conflict resolution, issues mitigation and customer satisfaction assurance.
Overview
9
9
years of professional experience
Work History
Meetings and Events Manager
CBRE
2022.10 - Current
- Supports a consistent meeting & event experience provided by the team through a continuous review and improvement of processes
- Streamlines event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Ensures smooth event transition with thorough pre-event discussions and detailed day-of coordination efforts.
- Works closely with Alliance Partners for high accountability and strong partnerships.
Studio Manager
Orangetheory Fitness
2020.04 - 2022.07
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- In February 2020, produced the highest revenue of the Metro area franchise.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
Assistant Store Manager, Associate
Bed, Bath, and Beyond
2017.01 - 2020.05
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Implemented a unique training system for associates that grew district wide within six months.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Executive Meeting Manager
Hyatt Regency Bloomington
2018.01 - 2020.04
- Promoted and sold the benefits of the hotel property to prospective and returning clients
- Planned and executed major aspects of meeting management from start to finish.
- Conducted evaluations to identify areas for improvement and implement necessary changes for future success.
Senior Sales Manager
A'BULAE Wedding Venue
2017.03 - 2018.01
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Negotiated profitable contracts with clients, securing their loyalty while maximizing company revenue. Exceeded monthly sales goals and increased venue revenue by 10% year over year.
Assistant Catering Director
Sterling Catering and Events
2015.01 - 2017.03
- Hired, trained, scheduled, and coached a full banquet team maintaining consistent positive reviews from clients
- Focused on growing clientele of the property by building relationships within the community and promoting brand loyalty
- Created memorable weddings and corporate events through active listening and organization.
Education
Associate of Science - Sales, Management, and Marketing
Saint Cloud Technical and Community College
12.2015
Skills
- Advanced customer service
- Relationship management
- Active listening and communication
- Lead and maintain a successful team
Timeline
Meetings and Events Manager
CBRE
2022.10 - Current
Studio Manager
Orangetheory Fitness
2020.04 - 2022.07
Executive Meeting Manager
Hyatt Regency Bloomington
2018.01 - 2020.04
Senior Sales Manager
A'BULAE Wedding Venue
2017.03 - 2018.01
Assistant Store Manager, Associate
Bed, Bath, and Beyond
2017.01 - 2020.05
Assistant Catering Director
Sterling Catering and Events
2015.01 - 2017.03
Associate of Science - Sales, Management, and Marketing
Saint Cloud Technical and Community College