Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vann Parrish

Jacksonville Beach,FL

Summary

Proven Office Administrator with a track record of enhancing efficiency at Swift Brothers Plumbing, formerly Atlantic Coast Plumbing & Tile, by automating routine tasks and fostering strong customer relationships. Skilled in database entry and verbal communication, I increased customer satisfaction significantly. Expert in managing time and office resources, I prioritize customer satisfaction and optimal efficiency.

Overview

10
10
years of professional experience

Work History

Office Administrator

Swift Brothers Plumbing
07.2022 - 10.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
  • Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Office Administrator

Atlantic Coast Plumbing & Tile
01.2016 - 07.2022
  • Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
  • Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
  • Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
  • Handled sensitive information with discretion while managing confidential employee records and company documents securely.
  • Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks to help build effective teams within the organization.
  • Increased employee satisfaction through the implementation of professional development opportunities and team-building activities.
  • Resolved customer inquiries promptly by addressing concerns professionally, maintaining a high level of client satisfaction throughout interactions with the company.
  • Managed vendor relationships to negotiate cost-effective contracts for office supplies, equipment, and services.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for Number employees.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.

Sales Associate

HomeGoods
11.2015 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Tile Setter Helper

Atlantic Coast Plumbing & Tile
06.2014 - 08.2014
  • Increased customer satisfaction by maintaining a clean and organized workspace during projects.
  • Finalized installations with sealing agents and smooth lines of caulk.
  • Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
  • Reduced waste and saved costs by carefully handling delicate materials such as ceramic, glass, and stone tiles.

Education

Diploma -

Duncan U. Fletcher High School
Neptune Beach, FL
06.2015

Skills

  • Time Management
  • Office Administration
  • Database entry
  • Customer Engagement
  • Office Management
  • Verbal Communication
  • Customer Relationship Management (CRM)

Timeline

Office Administrator

Swift Brothers Plumbing
07.2022 - 10.2024

Office Administrator

Atlantic Coast Plumbing & Tile
01.2016 - 07.2022

Sales Associate

HomeGoods
11.2015 - 01.2016

Tile Setter Helper

Atlantic Coast Plumbing & Tile
06.2014 - 08.2014

Diploma -

Duncan U. Fletcher High School

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Vann Parrish