Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanrica Carter

Taylors,SC

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Contact Center Representative

TD Bank
Greenville , SC
09.2018 - 04.2022
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Performed special services for customers, ordering bank cards and checks.
  • Maintained confidentiality of banking records and client information to avoid possible data breaches.
  • Identified needs of customers promptly and efficiently.
  • Identified transaction errors when debits and credits did not balance.
  • Researched customer inquiries regarding account balances, interest rates, fees.
  • Answered 100 or more calls per shift to assist with customer questions and concerns.

Inbound Call Center Representative

Concentrix
Greenville, SC
08.2015 - 03.2016
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Provided customer service to Medicare beneficiaries, responding to inquiries regarding their benefits.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Maintained up-to-date knowledge of federal, state, and local health care laws and regulations affecting Medicare coverage.

Inbound Call Center Representative

Alorica
Mauldin, SC
11.2013 - 04.2015
  • Provided remote support to customers experiencing technical difficulties.
  • Collaborated with other departments to ensure timely resolution of customer inquiries.
  • Maintained records of troubleshooting activities and customer interactions.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Food Service Attendant

Prisma Health
Greenville, SC
04.2012 - 01.2013
  • Made meals in accordance with company standards and requirements.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Replenished stocking stations with utensils, condiments and napkins.
  • Prepared and served food to customers in a timely manner.

Food Service Cashier

Taco Bell
Greenville, SC
03.2008 - 04.2012
  • Processed cash, credit card, and debit card transactions accurately and efficiently.
  • Counted and balanced cashier drawers.
  • Trained new employees to perform duties.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.

Education

High School Diploma -

Carolina Academy High School
Greenville, SC
06-2010

Skills

  • Complaint Resolution
  • Account Updating
  • Customer Relationship Management
  • Customer Service
  • Call Control
  • Technical Support
  • Call Documentation Skills
  • Resolving Issues
  • Verbal and Written Communication
  • Problem-Solving Skills

Certification

  • Certificate in Medical Coding. Completed course in Sept 2022 by Medical Coding Simplified by Instructor Janet Schmitt.

Timeline

Contact Center Representative

TD Bank
09.2018 - 04.2022

Inbound Call Center Representative

Concentrix
08.2015 - 03.2016

Inbound Call Center Representative

Alorica
11.2013 - 04.2015

Food Service Attendant

Prisma Health
04.2012 - 01.2013

Food Service Cashier

Taco Bell
03.2008 - 04.2012

High School Diploma -

Carolina Academy High School
Vanrica Carter