Vanthear Chheng
Tualatin
Summary
Dynamic hospitality professional with extensive experience at Courtyard by Marriott, excelling in team leadership and operational efficiency. Proven track record in employee training and enhancing customer satisfaction through effective problem resolution. Skilled in inventory management, driving sales growth, and fostering a collaborative work environment to achieve exceptional service standards.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Courtyard by Marriott
09.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Front Desk Manager and Director of Housekeeping
Courtyard by Marriott
09.2022 - 06.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Restaurant Manager
Courtyard by Marriott
08.2015 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Supervisor
Courtyard by Marriott
04.2013 - 08.2015
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Dishwasher/Server
Courtyard by Marriott
07.2004 - 04.2013
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Skills
- Team leadership
- Inventory management
- Operational efficiency management
- Employee training
Timeline
Assistant General Manager
Courtyard by Marriott
09.2022 - Current
Front Desk Manager and Director of Housekeeping
Courtyard by Marriott
09.2022 - 06.2024
Restaurant Manager
Courtyard by Marriott
08.2015 - 09.2022
Restaurant Supervisor
Courtyard by Marriott
04.2013 - 08.2015
Dishwasher/Server
Courtyard by Marriott
07.2004 - 04.2013
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