Vanya Kirilova
Sofia,Bulgaria
Summary
Accomplished leader with deep understanding of business principles and human behavior. Committed to achieving both organizational and personal goals, with a proven track record of overcoming challenges to deliver exceptional results. Possesses a vibrant and positive demeanor, coupled with a highly approachable and professional attitude. Demonstrates strong diplomacy and a methodical approach to problem-solving, while being self-motivated and capable of working independently. Adaptable and flexible, with a strong desire for continuous learning and development. Focused on team and individual growth, leading by example to foster a coaching culture. Dedicated to hard work and achieving excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Site Director, Bulgaria
AML RightSource /Passcon Ltd.
02.2022 - 02.2023
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Recruited and hired top-quality staff to fill important positions.
- Optimized resource allocation, reducing costs and improving overall site productivity.
- Oversaw financial management activities including budgeting, forecasting, and expense tracking to ensure fiscal responsibility.
- Enhanced operational efficiency by streamlining processes and implementing cost-effective solutions.
Site Director, Bulgaria
411 Locals Ltd
01.2018 - 02.2022
- Managed a team of 420 professionals across Bulgaria, The Philippines, and India, ensuring high-quality performance of the Bulgarian site and adherence to company standards.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
Operations Manager, Bulgaria
411 Locals Ltd
07.2012 - 01.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established a Delivery Center in Cebu, Philippines with 100 FTEs
General Manager of Operations
NWA Bulgaria
03.2011 - 05.2012
- Established operations for the Bulgarian Market
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Country Manager, Bulgaria
LR Health & Beauty Systems–
05.2009 - 05.2010
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Monitored performance metrics to assess progress towards goals, identifying areas for improvement as needed.
Various Leadership Roles in Sales&Marketing
AVON Cosmetics/Vienna Insurance Group and Others
01.1997 - 05.2009
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Hired, trained and built high-performing team of sales representatives.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
- Exceeded sales goals through effective time management and resource allocations.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
Education
Master of Science - Pedagogy
Sofia University, "St. Kliment Ohridski"
Sofia, Bulgaria12.1990
Skills
- Operational leadership
- Operational Planning
- Operations Management
- Facility Management
Accomplishments
2000 – Zone Manager # 1 for Bulgaria and Member of the Hall of
Fame in New York
2001 – Leadership Award
2002 – Leadership Award
2004 – Division with the highest sales growth – 35%
Certification
2002 – 2004 NBU – Open University
Professional Certificate in Management
July 2007 Moody International Certification
International Certified Auditor in ISO 9001: 2000
Languages
English
Full Professional
Russian
Full Professional
Bulgarian
Native or Bilingual
Additional Information
Interests: Psychology, Theatre, Music, Tennis, Swimming, Fitness
Timeline
Site Director, Bulgaria
AML RightSource /Passcon Ltd.
02.2022 - 02.2023
Site Director, Bulgaria
411 Locals Ltd
01.2018 - 02.2022
Operations Manager, Bulgaria
411 Locals Ltd
07.2012 - 01.2018
General Manager of Operations
NWA Bulgaria
03.2011 - 05.2012
Country Manager, Bulgaria
LR Health & Beauty Systems–
05.2009 - 05.2010
Various Leadership Roles in Sales&Marketing
AVON Cosmetics/Vienna Insurance Group and Others
01.1997 - 05.2009
Master of Science - Pedagogy
Sofia University, "St. Kliment Ohridski"
2002 – 2004 NBU – Open University
Professional Certificate in Management
July 2007 Moody International Certification
International Certified Auditor in ISO 9001: 2000
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