VALERIE DANAI MUPAKAVIRI
Summary
Dynamic and results-oriented Guest Relations Officer/Sales Representative with a proven track record of delivering exceptional customer service and driving sales growth. Possesses excellent communication and interpersonal skills, adept at building strong relationships with clients and colleagues alike. Proficient in identifying customer needs and providing tailored solutions to enhance their experience and satisfaction. Dedicated to achieving organizational goals through proactive engagement and strategic sales techniques. Eager to contribute to a vibrant team environment and exceed expectations in a fast-paced hospitality setting.
Overview
4
4
years of professional experience
Work History
Guest Relations Officer
Holiday Inn Bulawayo
09.2021 - 10.2023
- Responsible for providing exceptional customer service to all guests, including distinguished visitors and VIPs
- Reviewed guest arrival lists and offer a warm and friendly greeting to all guests upon their arrival at the hotel
- Attended to distinguished visitors, including VIPs, and provides them with personalized service
- Responded to visitors' questions and assist them with any special requests they may have
- Assisted with the preparation of welcome folders containing relevant materials such as room service menus, area descriptions, and information about hotel amenities
- Ensured that welcome folders are delivered to guests upon check-in
- Promoted hotel services and amenities to guests and provides them with information about nearby attractions, restaurants, and venues
- Helped guests make reservations or arrangements as needed
- Addresses any customer complaints or concerns promptly and professionally
- Resolved issues to the satisfaction of the guest whenever possible and if necessary, escalates unresolved issues to the Guest Relations Manager for further assistance
- Ensured that all health and quality standards are met throughout the hotel, including cleanliness, safety, and guest satisfaction
Sales Representative
Rutshin Investments t/a Nessapak
05.2019 - 07.2021
- Responsible for promoting and selling products to both existing and prospective customers
- Presented and promoted company products to existing and potential customers
- Utilized persuasive arguments and product knowledge to effectively communicate the benefits and features of the products
- Conducted cost-benefit and needs analysis for existing and potential customers to understand their requirements and preferences
- Tailored product offerings to meet the specific needs of each customer
- Collaborated with team members and other departments to coordinate sales efforts and ensure a cohesive approach to customer engagement
- Shared relevant information and insights to optimize sales strategies and achieve targets
- Established, developed, and maintained positive business relationships with customers
- Regularly communicated with customers to understand their evolving needs and preferences
- Expedited the resolution of customer problems and complaints to ensure maximum satisfaction
- Addressed customer concerns promptly and effectively, striving to exceed their expectations
- Provided management with regular reports on customer needs, problems, and interests
- Used data and insights to inform decision-making and refine sales strategies
- Kept abreast of industry best practices and promotional trends to stay competitive in the market
Education
High School Diploma -
Denmark College
01.2018
Skills
- Customer Service
- Guest Relations
- Reservation Management
- Correspondence Handling
- Cross-selling/Upselling
- Product Presentation & Promotion
- Needs Analysis
- Sales Coordination
- Rapport Building
- Customer Relationship Management
- Record-keeping
- Health & Safety
- VIP Services
- Problem-solving
- Reporting
- MS Suite
Languages
English (Proficient)
Shona
Ndebele
IsiZulu
Notable Training
Cabin crew licensing Training, EPT aviation training
Timeline
Guest Relations Officer
Holiday Inn Bulawayo
09.2021 - 10.2023
Sales Representative
Rutshin Investments t/a Nessapak
05.2019 - 07.2021
High School Diploma -
Denmark College
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