Proven leader and skilled barber, adept in business management and customer service excellence, significantly enhanced client satisfaction and retention at Helens Military Cuts And Armed Forces Barbershop. Leveraged strong interpersonal abilities and expert barbering techniques to foster team collaboration and drive results. Achieved notable growth by prioritizing health and safety compliance and implementing innovative marketing strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Barbershop Manager and Owner
Helens Military Cuts And Armed Forces Barbershop
05.2019 - Current
Fostered a positive work atmosphere by promoting open communication amongst staff members leading to increased collaboration.
Increased customer satisfaction by implementing efficient scheduling and appointment systems.
Optimized appointment bookings through effective time management which resulted in reduced wait times for clients.
Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
Conducted regular performance evaluations for continuous employee improvement, enhancing overall service quality.
Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.
Developed strong relationships with local businesses, partnering for cross-promotions and events that boosted clientele base.
Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
Managed daily operations for a smooth barbershop experience and enhanced client retention.
Implemented social media campaigns that showcased the barbershop''s workmanship, leading to increased online engagement from potential clients.
Evaluated market trends to stay competitive within the industry while offering innovative services tailored to client preferences.
Deputy Chief Pharmacist at Main Chemist at Ghana Armed Forces (37 Military Hospital)Deputy Chief Pharmacist at Main Chemist at Ghana Armed Forces (37 Military Hospital)