Varanessa Brown
Pensacola
Summary
Proven leader and skilled barber, adept in business management and customer service excellence, significantly enhanced client satisfaction and retention at Helens Military Cuts And Armed Forces Barbershop. Leveraged strong interpersonal abilities and expert barbering techniques to foster team collaboration and drive results. Achieved notable growth by prioritizing health and safety compliance and implementing innovative marketing strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Barbershop Manager and Owner
Helens Military Cuts And Armed Forces Barbershop
2019.05 - Current
- Fostered a positive work atmosphere by promoting open communication amongst staff members leading to increased collaboration.
- Increased customer satisfaction by implementing efficient scheduling and appointment systems.
- Optimized appointment bookings through effective time management which resulted in reduced wait times for clients.
- Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
- Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
- Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
- Conducted regular performance evaluations for continuous employee improvement, enhancing overall service quality.
- Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
- Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
- Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
- Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.
- Developed strong relationships with local businesses, partnering for cross-promotions and events that boosted clientele base.
- Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
- Managed daily operations for a smooth barbershop experience and enhanced client retention.
- Implemented social media campaigns that showcased the barbershop''s workmanship, leading to increased online engagement from potential clients.
- Evaluated market trends to stay competitive within the industry while offering innovative services tailored to client preferences.
- Streamlined inventory management processes, reducing costs and ensuring adequate product availability.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Styled hair according to customer preferences.l
- Styled hair according to customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Managed business customer service, responding to requests and concerns promptly.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Expanded business into new markets, cond
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Master Barber
Five Flags Barber Shop
2002.02 - 2019.04
- Kept business compliant with applicable government standards.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Managed business customer service, responding to requests and concerns promptly.
- Completed full and partial shaves with clippers and standard and straight razors.
- Developed a loyal clientele base through exceptional customer service and attention to detail.
- Devised marketing and sales strategies to maximize business success.
- Enhanced client satisfaction by providing personalized and precise haircuts, shaves, and grooming services.
- Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
- Maintained master calendar of appointments and employee shifts.
- Educated clients on appropriate aftercare procedures as well as recommended products suitable for their hair type and needs.
- Grew profits by $[Amount] in [Year] through effective management of operations, team performance and customer relations strategies.
- Maintained a clean and hygienic work environment for the safety and comfort of clients and staff.
- Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
- Incorporated advanced barbering techniques to achieve desired results while minimizing discomfort or irritation for clients.
- Promoted business with effective sales and marketing strategies.
- Boosted repeat business rates through consistent delivery of high-quality results tailored specifically to each individual''s preference.
- Implemented creative strategies for managing wait times during peak hours, improving customer experience in the salon.
- Contributed to a positive workplace culture by fostering teamwork, communication, and professionalism among colleagues.
- Ensured compliance with state licensing requirements by adhering to sanitation standards and maintaining up-to-date certifications.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Consulted with customers to understand hair cut, color and styling desires.
- Maintained regular client list and successfully handled walk-in customers.
- Completed quality haircuts and styling for men, women and children.
- Operated clippers and shears to create customized looks.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Advised clients on how best to care for hair and maintain health between visits.
Education
Barbering
Southeastern Beauty And Barber College
Columbus Georgia03.2003
Skills
- Health and safety compliance
- Appointment management
- Scheduling Coordination
- Employee Retention
- Customer safety
- Barbering techniques
- Verbal communication strength
- Cleaning and sanitation
- Customer service excellence
- Beard Shaping
- Hairstyles knowledge
- Team Collaboration
- Work area sanitation
- Professional manner
- Strong leader
- Client consultation
- Clippers usage
- Outstanding client retention
- Sanitation Practices
- Interpersonal abilities
- Product Knowledge
- Accurate money handling
- Mentoring and training
- Beard Trimming
- Client Consultations
- Opening and closing procedures
- Equipment Maintenance
- Business Management
- Hair maintenance expert
- Razor cutting expert
- Trend expert
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Relationship Building
- Team building
- Work Planning and Prioritization
- Task Prioritization
- Self Motivation
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Hiring and Training
- Goal Setting
- Good Judgment
- Professionalism
- Staff Management
- Negotiation and Conflict Resolution
- Adaptability
Timeline
Barbershop Manager and Owner
Helens Military Cuts And Armed Forces Barbershop
2019.05 - Current
Master Barber
Five Flags Barber Shop
2002.02 - 2019.04
Barbering
Southeastern Beauty And Barber College
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