Va'Raya Fechner

• Provided top-tier customer support in a high-volume call center environment.
• Diagnosed and resolved technical issues related to Apple products, ensuring customer satisfaction.
• Assisted customers at the front desk, addressing inquiries and troubleshooting concerns.
• Utilized Apple’s technical resources to enhance efficiency in issue resolution.
• Maintained up-to-date knowledge of Mac and iOS systems to provide expert support.

• Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
• Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.

• Managed data processing tasks to support healthcare applications.
• Designed databases ensuring security, performance, and reliability.
• Identified incomplete records and proactively obtained missing information.
• Processed the release of medical records efficiently while safeguarding patient privacy.
• Ensured HIPAA compliance by restricting unauthorized access to patient information.
• Worked remotely with minimal supervision, meeting deadlines and quality standards.

• Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
• Ensured timely completion of projects by prioritizing tasks and efficiently managing time.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisted customers with troubleshooting, billing inquiries, and service activation.
• Managed inbound and outbound calls while maintaining high customer satisfaction.
• Processed payments and set up customer accounts with attention to accuracy.
• Resolved customer concerns by escalating cases when necessary.
• Documented conversations and interactions to maintain accurate customer records.