Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Varion Logan

Waxahachie,TX

Summary

Strategic and results-driven leader with various positions experience in technical repair and team management. Possesses extensive expertise in diagnosing and repairing complex medical and electrical equipment, honed through experience in different roles. Passionate about empowering others and fostering high-performing environments. Seeks new leadership opportunities to leverage technical expertise and management skills to contribute significantly to organizational success

Overview

7
7
years of professional experience
1
1
Certification

Work History

Small Business Owner

Self-employeed
03.2023 - Current
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Managed daily operations for successful small business, ensuring efficient processes and quality services.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.

Field Service Technician

Arjo
01.2022 - 02.2023
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.

Service Consultant

Arjo
11.2020 - 12.2021
  • Provided information about service procedures and expected timelines.
  • Discussed options with clients and determined appropriate plans.
  • Documented problems and corrective actions to maintain records.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Handled customer issues with confidence, using respect to provide effective resolution.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Handled customers in fast-paced hospital setting in coordination with solid team of customer service associates

Field Technician IV

Charter Communications
08.2018 - 08.2020
  • Worked directly with management, and Field Operations department to brainstorm, discuss strategy and mitigate customer issues
  • Provide high-quality service to all customers
  • Test and troubleshoot issues with network communication
  • Conduct thorough inspections of cable lines to ensure the system is working correctly
  • Maintained good monthly performance standards
  • Earned multiple CATV certifications through the National Cable Television Institute

Shift Leader

Smoothie King
01.2017 - 02.2018
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Consistently provided friendly guest service and heartfelt hospitality
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Assigned daily tasks to employees and monitored activity and task completion
  • Maintained safe working environment by observing safety procedures, policies and regulations
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs
  • Coached team members in techniques necessary to complete job tasks
  • Promoted due to exemplified leadership skills
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.

Education

Associate of Arts - Business Administration And Management

Dallas College
Dallas , TX
05.2021

High School Diploma - Business

Cedar Hill High School
Cedar Hill, TX
2017

Skills

  • Punctual
  • Proactive
  • Problem solver
  • Supervision
  • Customer Service
  • Performance Management
  • Servicing
  • Troubleshooting
  • Project Management

Certification

Google Project Management Certificate

Timeline

Small Business Owner

Self-employeed
03.2023 - Current

Field Service Technician

Arjo
01.2022 - 02.2023

Service Consultant

Arjo
11.2020 - 12.2021

Field Technician IV

Charter Communications
08.2018 - 08.2020

Shift Leader

Smoothie King
01.2017 - 02.2018

Associate of Arts - Business Administration And Management

Dallas College

High School Diploma - Business

Cedar Hill High School

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Varion Logan