Varkal Kailash
Parkersburg,WV
Summary
Dynamic leader with a proven track record in operations management and staff development, notably at Quality Inn. Excelled in driving revenue growth and implementing cost-saving measures, achieving significant business expansion. Skilled in logistics management and fostering employee relations, consistently enhancing operational efficiency and customer satisfaction. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Quality Inn
04.2020 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Developed and maintained relationships with external vendors and suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Owner
Roadway Inn Hotel
08.2017 - 10.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Manager of Operations
SUBWAY®Restaurants
06.2015 - 08.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
Manager of Operations
COMFORT INN
08.2012 - 06.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Manager
SUBWAY®Restaurants
07.2010 - 08.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Store Manager
TINA&TINA INCORPORATION
07.2008 - 08.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Education
BUSSINESS DEGREE - Hospitality Administration And Management
LEICESTER COLLAGE
05.2006
High School Diploma -
LEICESTER HIGH SCHOOL
LONDON UK05.2002
Skills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- Inventory Management
- Staff Management
- Decision-Making
- Team Leadership
- Schedule Management
- Customer Service
- Goal Setting
- Inventory Control
- Revenue Generation
- Contract Administration
- Business Development
- Data Management
- Cost Reduction
- Delegation
- Problem-Solving
- Program Administration
- Employee relations and conflict resolution
- Process Improvements
- Assignment Delegation
- Operations Oversight
Certification
- Certified GENERAL MANAGER
- Licensed BUSINESS MANAGEMENT
- HOTLEL MANAGEMENT FRANCHISE License
Timeline
General Manager of Operations
Quality Inn
04.2020 - Current
Owner
Roadway Inn Hotel
08.2017 - 10.2021
Manager of Operations
SUBWAY®Restaurants
06.2015 - 08.2017
Manager of Operations
COMFORT INN
08.2012 - 06.2015
Manager
SUBWAY®Restaurants
07.2010 - 08.2012
Store Manager
TINA&TINA INCORPORATION
07.2008 - 08.2010
BUSSINESS DEGREE - Hospitality Administration And Management
LEICESTER COLLAGE
High School Diploma -
LEICESTER HIGH SCHOOL
- Certified GENERAL MANAGER
- Licensed BUSINESS MANAGEMENT
- HOTLEL MANAGEMENT FRANCHISE License
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