Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Varnzell Coles

Richmond,Virginia

Summary

Outgoing individual with well-honed organizational, leadership and customer service skills. Enthusiastic and team-driven with 8 years of experience working in a busy, fast paced environment. I have been successful at directing large teams and consistently achieving clear results. Proficient in warehouse operations and performance optimization strategies.

Overview

12
12
years of professional experience

Work History

Operations Manager

Lineage Logistics
06.2022 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.

Inventory Manager

Lineage Logistics
04.2022 - 06.2022
  • Maintained a 99% net on inventory adjustment (goal:99%)
  • Maintained an absolute inventory of 85+% with 2 subordinates covering 17,000 pallet positions
  • Completed largest customer’s annual 100% inventory, consisting of 7,000+ pallets a full day ahead of schedule despite inventory growth of nearly 300% from 2022 vs
  • 2021
  • Hosted weekly calls with customer which served to build confidence in facility processes.

Warehouse Supervisor

Lineage Logistics
02.2021 - 04.2023
  • Maintained an average Turn Time ratio of 98% despite serious labor challenges, sometimes operating with less than 50% of required headcount
  • Championed a positive, safety-based culture by completing routine safety observations and calling out shortfalls to help instill a safety mindset in 30+ warehouse employees
  • Served as the Interim Operations Manager to fulfill the role for periods ranging from 2 weeks up to 4 months on three non-consecutive occasions
  • Coaching, mentoring, and developing facility leaders day-to-day including an entry-level supervisor, currently serving as the sole manager on her shift, and a Shipping and Receiving Operator promoted to Warehouse Lead responsible for running the warehouse floor during the most demanding shift.

Warehouse Lead

Lineage Logistics
10.2020 - 02.2021
  • Upon assumption of Warehouse Lead Role increased daily on-time appointment by 30 minutes per truck from a monthly turn time average of 80.87% to 98.60%
  • Increased efficiency resulting in reduced overtime by 5% from 13.95% monthly average to 8.57% monthly average
  • Inventory Lead
  • Directed the inventory team’s daily activities to maintain inventory accuracy above 95% at all times
  • Communicated daily with customers to resolve issues regarding inventory discrepancies
  • Addressed internal supply problems head-on and swiftly developed creative solutions to prevent delays and missed targets
  • Verified inventory computations by comparing physical counts of stock and correcting errors
  • Selected above numerous more senior team members to assume the positions of warehouse lead due to exemplary performance
  • High Reach Operator/Shipping and Receiving
  • Received, inventoried, and recorded stock item data manually or using RF scanner
  • Loaded and Unloaded trucks to be stocked in stockrooms, warehouses, or storage yards
  • Accurately marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

High Reach Forklift Operator

Lineage Logistics
09.2016 - 11.2019
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Used equipment such as high reach forklifts, double pallet jacks, sit-down clamps and forklifts to handle product loading, unloading, put-aways, and picking.

Supervisor

KROGER
11.2012 - 09.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Monitored workshop workflow for 30 employees.

Customer Service Rep

Kroger
01.2012 - 05.2015
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Answer customers' questions and provide information on procedures or policies
  • Certified to Operate High Reach Truck, Sit down Clamp/Forklift, Double and Single Jack.

Education

High School Diploma -

THOMAS JEFFERSON HIGH SCHOOL
06.2013

Skills

  • MHE Operation
  • Shipping and Receiving
  • Inventory Control/Maintenance
  • Staff Management/scheduling
  • Employee Training/Development
  • Warehouse Operations
  • Creative Problem Solving
  • Customer Service
  • Complaint resolution
  • Stock management
  • Technical Support
  • Microsoft Word
  • Microsoft Excel
  • WMS
  • Financial Tracking
  • Safety Regulations Implementation

Accomplishments

  • Achieved February 2022 Companies X-Factor Award being 1 of 17,00+ employees. This X-Factor Awards program celebrates and honors team members who go the extra mile to live our values and drive results for our team and our customers.
  • In 7 years i achieved 22 values cards from the company. Value Cards are form the foundation of recognition at Lineage. They use Value Cards to provide on-the-spot recognition to members of our team who exemplify one or more of the company’s six core values—Safe, Trust, Respect, Innovation, Bold and Servant Leadership.

Timeline

Operations Manager

Lineage Logistics
06.2022 - 07.2023

Inventory Manager

Lineage Logistics
04.2022 - 06.2022

Warehouse Supervisor

Lineage Logistics
02.2021 - 04.2023

Warehouse Lead

Lineage Logistics
10.2020 - 02.2021

High Reach Forklift Operator

Lineage Logistics
09.2016 - 11.2019

Supervisor

KROGER
11.2012 - 09.2016

Customer Service Rep

Kroger
01.2012 - 05.2015

High School Diploma -

THOMAS JEFFERSON HIGH SCHOOL

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Varnzell Coles