Varsha Adapa
West Chester,PA
Summary
Passionate and dedicated Customer Service Specialist with over 5 years of hands-on experience in providing exceptional support and solving complex problems. I thrive in fast-paced environments where I can use my strong communication skills and problem-solving abilities to make a real difference. My background in managing high volumes of customer interactions and my knack for using CRM tools to streamline processes have helped me consistently improve customer satisfaction and team efficiency. I enjoy mentoring new team members and working collaboratively to enhance service delivery. I’m excited about the opportunity to bring my enthusiasm and expertise to a new role and contribute to a company’s success.
Overview
6
6
years of professional experience
Work History
Digital Interaction Advisor
[24]7.ai
Hyderabad, Telangana
02.2019 - 06.2021
- Handled a large number of support requests through phone, email, and chat, always striving to exceed customer expectations and maintain a high satisfaction rating.
- Worked closely with colleagues to share best practices and brainstorm ways to continuously improve our customer service approach.
- Took part in ongoing training to stay up-to-date with product changes and refine my skills, ensuring I could offer the best possible support.
- Tracked and analyzed key performance indicators, such as customer satisfaction and first call resolution rates, and used this data to drive improvements.
- Followed up with customers to make sure they were happy with the solutions provided and built strong, lasting relationships.
- Proactively explored and tested new methods for managing digital interactions to keep our service at the forefront of industry standards.
Customer Support Associate
Yannick Tech Systems
Hyderabad, Telangana
11.2015 - 12.2018
- Efficiently resolved a wide range of customer issues and complaints, demonstrating a deep understanding of our products and strong problem-solving skills.
- Used CRM software to keep track of customer interactions, ensuring that all information was accurate, and that follow-ups were timely.
- Played a key role in training and mentoring new team members, helping them get up to speed quickly, and fostering a supportive team environment.
- Monitored performance metrics to identify areas for improvement and worked with the team to implement changes that enhanced our service quality.
- Coordinated with other departments to address recurring customer issues and reduce the frequency of these problems.
Education
Bachelor of Science - Computer And Information Sciences
KMIT
Hyderabad05-2015
Skills
- Problem-Solving: Skilled at tackling challenges with creativity and analytical thinking
- Technical Proficiency: Experienced with Microsoft Office Suite, Live Chat Software, and CRM Systems
- Communication: Strong communicator, both in writing and verbally, with a focus on clear and empathetic interactions
- Customer Retention: Proven ability to build and maintain positive customer relationships and improve retention
- Training & Development: Experienced in supporting new team members
- Process Improvement: Adept at identifying inefficiencies and implementing practical solutions
Timeline
Digital Interaction Advisor
[24]7.ai
02.2019 - 06.2021
Customer Support Associate
Yannick Tech Systems
11.2015 - 12.2018
Bachelor of Science - Computer And Information Sciences
KMIT
Similar Profiles
Chris LeonardChris Leonard
Digital Interaction Senior Executive at [24]7.aiDigital Interaction Senior Executive at [24]7.ai
Sujay MSujay M
Senior Specialist, Workforce Management at [24]7.aiSenior Specialist, Workforce Management at [24]7.ai
Narender Goud VNarender Goud V
Director of Talent Acquisition at [24]7.aiDirector of Talent Acquisition at [24]7.ai
Nithya CNithya C
Social Media Advisor at [24]7.ai, Inc, Bengaluru, IndiaSocial Media Advisor at [24]7.ai, Inc, Bengaluru, India
Devin OchsDevin Ochs
IT Support Specialist at Levante Brewing CompanyIT Support Specialist at Levante Brewing Company