Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Varsha Sarat

Varsha Sarat

Pearland,TX

Summary

Insightful manager with experience directing and improving operations through effective motivational strategies and strong policy enforcement. Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture!

Overview

13
13
years of professional experience

Work History

Manager

Bonchon
11.2020 - Current


  • Onboarded new employees with training and new hire documentation.
  • Maintained positive customer relations by addressing problems head-on and implementing corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Started as host, then promoted to serve, supervise, and currently working as a manager approximately one year ago.

Small Business Owner - @BERRYMUSE

Self-employed
12.2023 - 03.2024
  • Experience with detail oriented, fast paced work.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with clients to design custom treat displays for graduations, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
  • Turned a hobby into a way to sell sweet treats in my community on a small scale

Front desk receptionist & Fitness Coordinator

Lifestyle 360 Health and Fitness Center
01.2020 - 12.2020


  • Sold memberships to prospective clients and maximized profitability with strategic upselling techniques during one-on-one interactions with clients.
  • Resolved billing discrepancies promptly with thorough attention to detail.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Front Desk Lead

Dynamic Fitness Pearland
06.2020 - 08.2020
  • Assisted operations manager in processing member issues, cancellations, and freezing accounts.
  • Supervised front desk personnel to ensure fulfillment of all front desk duties
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Director of Programming, Executive Board Member

Arizona State University Residence Hall Association
05.2018 - 01.2020
  • Designed and executed large-scale and small-scale recreational and educational events for the university.
  • Delegated tasks and managed teams of students to help put together events.
  • Created marketing (flyers, emails, graphics) for events.
  • Created programs to empower and educate residents.
  • Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
  • Conferred with event staff at event site to coordinate details.
  • Managed event logistics and operations.

Mentor, Tutor and Volunteer

ICAN Improving Chandler Area Neighborhoods
01.2011 - 01.2017
  • Monitored student progress to drive successful academic outcomes
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Collaborated with other childcare professionals to continuously improve the quality of care provided to children.

Education

Bachelor of Science - Biology

Arizona State University
05.2023

Skills

  • Managerial experience ~1 year
  • Mentoring/Childcare services: 5 years
  • Sales experience (2 years)
  • Front desk receptionist (2 years of experience)
  • Customer service (3 years)
  • Event planning and management
  • Proficient in Microsoft applications
  • Staff Training and Development
  • Attention to Detail
  • Task Prioritization
  • Strong leadership skills & team player
  • Vendor Sourcing

Accomplishments

  • New American Univeristy Scholarship recipient
  • Residence Hall Association Best Programming Initiative Award: awarded for executing homecoming summer event with over 400+ students in attendance
  • City of Chandler 100 Hours Volunteer Award: received for committing over 100 hours mentoring and tutoring children
  • 500+ hours of service tutoring & supervising children and teens at non-profit youth center aimed at providing free resources for local youth
  • Volunteer of the Month 2x
  • Awarded for 100+ service hours by the City of Chandler, Arizona for contributions to the youth center

Timeline

Small Business Owner - @BERRYMUSE

Self-employed
12.2023 - 03.2024

Manager

Bonchon
11.2020 - Current

Front Desk Lead

Dynamic Fitness Pearland
06.2020 - 08.2020

Front desk receptionist & Fitness Coordinator

Lifestyle 360 Health and Fitness Center
01.2020 - 12.2020

Director of Programming, Executive Board Member

Arizona State University Residence Hall Association
05.2018 - 01.2020

Mentor, Tutor and Volunteer

ICAN Improving Chandler Area Neighborhoods
01.2011 - 01.2017

Bachelor of Science - Biology

Arizona State University

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Varsha Sarat