Varshitha Naidu
Summary
Dynamic Business Analyst with a strong focus on Salesforce solutions, enhancing customer service and case management through effective collaboration and requirements gathering. Excels in supporting Agile teams and ensuring successful implementation of CRM enhancements that meet business needs and improve operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst
CVS Health
01.2021 - Current
- Collaborated with business stakeholders and technical teams to gather requirements, define user stories, and translate business needs into functional specifications for effective CRM implementation.
- Configured and enhanced Service Cloud features for case management, workflows, and automation.
- Supported Service Cloud solutions to enhance customer service operations and optimize case management workflows.
- Facilitated UAT activities, validated system functionality, and ensured alignment with business objectives.
- Participating in Agile ceremonies such as sprint planning and backlog refinement while ensuring timely delivery of CRM enhancements.
Business Analyst (CRM / Salesforce Support)
Capital One
01.2019 - 01.2021
- Supported customer data and CRM initiatives, enhancing Salesforce workflows and improving reporting capabilities.
- Documented business requirements and translated them into functional specifications to guide development.
- Collaborated with development teams on system integrations and data workflows, facilitating implementation of enhancements.
- Participated in Agile processes, including sprint planning and backlog grooming, while maintaining effective communication between business and technical teams.
Business Analyst
BYJUS
01.2017 - 01.2019
- Supported business and system analysis activities for enterprise applications, gathering requirements and improving processes to enhance documentation quality.
- Collaborated with stakeholders to identify business needs, contributing to effective CRM workflows and comprehensive reporting solutions.
- Coordinated data validation and UAT, developing process documentation to facilitate successful system implementations.
Education
Bachelor’s Degree - Electronics and Communication Engineering
Skills
- Salesforce Business Analysis
- Salesforce Service Cloud
- Salesforce CRM
- Service Cloud
- Requirements Gathering
- User stories
- UAT Coordination
- Stakeholder Management
- Agile/Scrum
- Data Analysis
- Process Improvement
- System Integration
- CRM Workflows
- Lightning Experience
- Case Management
- Workflow Rules
- Flows
- JIRA
- Confluence
Additional Information
Strong communication and stakeholder management skills with experience working in remote and cross-functional team environments. Comfortable collaborating across time zones and delivering CRM-based solutions aligned with business objectives.
Certification
- sales force operation
Timeline
Salesforce Business Analyst
CVS Health
01.2021 - Current
Business Analyst (CRM / Salesforce Support)
Capital One
01.2019 - 01.2021
Business Analyst
BYJUS
01.2017 - 01.2019