VARSHITHA THARUGU
United States
Summary
Results-driven Business Analyst with a proven track record at Resolve Tech Solutions, leveraging SQL and project management skills to implement IT solutions that generated $2 million in revenue. Adapt at enhancing client retention through strategic relationship management and delivering impactful analytics solutions that achieved significant cost savings.
Overview
2
2
years of professional experience
Work History
Business Analyst
Resolve Tech Solutions
Hyderbad, India
06.2022 - 06.2023
- Implemented targeted IT solutions aligned with current market trends, strategically engaging clients to generate an additional $2 million in revenue through innovative and impactful implementations.
- Managed projects valued at $500,000 each, consistently ensuring on-time delivery and surpassing client expectations through effective cross-functional team leadership and meticulous project oversight.
- Incorporated enhanced communication strategies resulting in a 20% increase in client retention and elevated NPS from 75 to 85, thereby solidifying and strengthening client partnerships through effective relationship management.
- Designed customized analytics solutions, achieving $500,000 in annual cost savings for clients through optimized operations and enhanced decision-making processes, demonstrating impactful business efficiency improvements.
- Conducted comprehensive analysis of business processes to identify inefficiencies and recommend solutions that improved overall productivity.
- Facilitated workshops with stakeholders to gather and document detailed business requirements, ensuring alignment with project objectives.
- Executed root cause analysis for recurring issues, implementing corrective actions that led to a 30% reduction in support tickets.
- Analyzed competition and market trends to provide strategic insights that supported business development initiatives and growth strategies.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Identified gaps between current state and desired future state operations.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
- Defined business requirements and reported them back to stakeholders.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
- Conducted competitive analysis to inform strategic planning and positioning.
- Facilitated design sessions with the implementation team to define the solution.
- Synthesized current business intelligence or trend data to support recommendations for action.
- Disseminated information regarding tools, reports or metadata enhancements.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
Data Analyst
SAP
chennai, india
01.2021 - 08.2021
- Conducted thorough data analysis using Excel, Python, and SQL to process and analyze 10+ large datasets monthly, uncovering trends and patterns that informed strategic decision-making and operational improvements.
- Contributed to the development and optimization of algorithms and predictive models, leading to a 15% improvement in process efficiency metrics within client projects.
- Collaborated closely with senior analysts to interpret findings and develop actionable insights, facilitating the creation of 5+ comprehensive reports and presentations for stakeholders. Employed Tableau to craft interactive dashboards that enhanced data visualization and expedited decision-making processes.
- Developed and maintained automated reporting tools that streamlined data collection and visualization, enhancing efficiency by 20%.
- Conducted data validation and cleaning processes to ensure accuracy and integrity of datasets used for analysis.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Worked with internal teams to understand business needs and changing strategies.
- Maintained documentation of all the processes related to Data Analysis.
- Maintained or updated business intelligence tools, databases or dashboards.
- Collected business intelligence data from industry reports, public information or purchased sources.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Disseminated information regarding tools, reports or metadata enhancements.
- Identified or monitored current and potential customers using business intelligence tools.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
Education
Master's - Business Analytics
University of New Haven
West Haven, Connecticut05.2025
Bachelor - Electronic and Communication Engineering
Saveetha University
Chennai05.2022
Skills
- SQL
- Python
- R
- Tableau
- Power BI
- Business intelligence
- Machine learning
- Data visualization techniques
- Gen AI
- Quantitative analysis
- MySQL
- MongoDB
- HTML
- CSS
- React
- Nodejs
- TensorFlow
- PyTorch
- AWS
- Azure
- Google Cloud
- Team collaboration
- Statistical analysis
- Data analysis
- Project management
- Workflow Analysis
- Systems analysis
- Financial advising
Projects
Failure Mode and Effects of IoT in a Global Pharmaceutical Company, Identified and assessed potential failure modes in IoT devices, systematically categorizing risks based on severity and probability to strategically prioritize and implement targeted mitigation efforts, resulting in a 30% reduction in downtime and a 15% increase in device reliability metrics., Applied redundancy measures and predictive maintenance strategies, reducing IoT-related downtime by 30% and improving overall equipment effectiveness (OEE) by 15%. Quality in Practice: Customer Focus at Amazon, Integrated customer feedback into continuous improvement processes, resulting in a 20% increase in customer satisfaction and a 15% reduction in product returns, significantly improving overall performance., Utilized data analytics to achieve a 25% uplift in conversion rates through personalized product recommendations based on customer behavior and preferences. Prediction Using Logistic Regression in R, Developed logistic regression models with an average accuracy of 85% in predicting customer churn, leading to a notable 30% reduction in churn rates and substantial improvement in customer retention metrics., Validated models using cross-validation techniques, achieving a precision of 80% and recall of 75%, optimizing model performance for real-world application.
Honors And Awards
- Certified Analytics Professional (CAP)
- Certified Data Management Professional (CDMP)
Timeline
Business Analyst
Resolve Tech Solutions
06.2022 - 06.2023
Data Analyst
SAP
01.2021 - 08.2021
Master's - Business Analytics
University of New Haven
Bachelor - Electronic and Communication Engineering
Saveetha University