Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

VARUN CHHABRA

Summary

With 16 years of global experience in technical and managerial domains, I seek challenging assignments in Senior Technical Management (Support). My ability spans project management, planning, delivery, development, and leadership. I have multi-vendor experience and have undertaken various international assignments. I excel in leading teams and channeling their expertise effectively.

Overview

16
16
years of professional experience

Work History

Deputy General Manager

Bharti Airtel
01.2024 - Current
  • Managed network stability for premium customers such as Google, Meta, Summit Communication, and HDFC Bank.
  • Achieved 98% customer satisfaction by engaging cross-functional teams to drive customer service stability.
  • Implemented a knowledge management system, reducing repeat incident volume by 40%.
  • Led a customer-centric initiative, reducing churn by 30%.
  • Validated dossiers, including KPI trends and chronic issues, and shared them with business and customers.
  • Managed QBR and MBR with key actions to ensure network stability.
  • Led Network Account Managers to manage critical, high revenue customers.
  • Contributed significantly to case reduction through various solutions.
  • Collaborated with department heads to establish goals and work plans.

Technical Support Manager

CAPGEMINI
10.2017 - 12.2023
  • Managed a team of 30+ engineers managing US/CAN/APAC customers.
  • Led a project for Verizon involving software upgrades, adhering to timelines and project management principles.
  • Achieved 100% project deadlines by proactively identifying and mitigating obstacles
  • Managed client relationships and managed escalations.
  • Encouraged engineers to improve CSAT and reduce DSATS.
  • Prepared customer-facing monthly presentations.
    Participated in hiring processes and managed people, including shift rostering and performance reviews.

Sr. Customer Support Engineer

ERICSSON INDIA GLOBAL SERVICES PVT LTD
11.2011 - 10.2017
  • Executed configuration changes on Tellabs 8000 NMS, Ericsson (MLTN), SPO 1460 & 1410.
  • Managed customer service requests and circuit provisioning.
  • Executed remote changes and managed site migrations and bandwidth upgrades.
  • Maintained positive customer relationships.

Support Professional

ERICSSON INDIA GLOBAL SERVICES PVT LTD
03.2015 - 06.2015
  • Worked on Bharti Airtel Project, optimizing network operations.
  • Provided technical guidance and training to field engineers.
  • Represented Ericsson as a transmission lead.

Technical Support Engineer

Tellabs Pvt Limited
05.2011 - 11.2011
  • Worked on Tellabs 6300 Network Manager System.
  • Managed various Tellabs equipment and NOC-related project activities.
  • Solved equipment-related queries and coordinated with T2 and T3 for escalated issues.

Fault Management Engineer

Nokia Siemens Networks
01.2010 - 05.2011
  • Rectified alarms in SDH equipment and provided technical support to field engineers.
  • Managed cross-connections and supported customers end-to-end.

Engineer

RAILTEL Corporation of India Ltd
11.2008 - 01.2010
  • Managed day-to-day O&M of STM equipment and remote fault rectification.
  • Managed alarm management and supported planned event activities.

Education

Bachelor of Science - Electronics & Communication

HMR Institute of Technology And Management Delhi

High School Diploma -

Crescent Public School
DELHI

High School Diploma -

Montfort Sr. Secondary School
DELHI

Skills

  • Project Management
  • Technical Support
  • Leadership
  • Communication
  • Strategic Thinking
  • Vendor Management
  • Technical Proficiency
  • Cross-functional Team Coordination
  • Operations Management

Accomplishments

  • 35 Hours PDU for PMP Boot Camp
  • ITIL V3 Foundation Certified
  • Ericsson Certified -IP Technologies (ETCP)
  • CCNA Certification from PEARSON VUE (CSCO11926568)

Timeline

Deputy General Manager

Bharti Airtel
01.2024 - Current

Technical Support Manager

CAPGEMINI
10.2017 - 12.2023

Support Professional

ERICSSON INDIA GLOBAL SERVICES PVT LTD
03.2015 - 06.2015

Sr. Customer Support Engineer

ERICSSON INDIA GLOBAL SERVICES PVT LTD
11.2011 - 10.2017

Technical Support Engineer

Tellabs Pvt Limited
05.2011 - 11.2011

Fault Management Engineer

Nokia Siemens Networks
01.2010 - 05.2011

Engineer

RAILTEL Corporation of India Ltd
11.2008 - 01.2010

Bachelor of Science - Electronics & Communication

HMR Institute of Technology And Management Delhi

High School Diploma -

Crescent Public School

High School Diploma -

Montfort Sr. Secondary School

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VARUN CHHABRA