Varun Dixit
Tracy,CA
Summary
Seasoned Delivery Director with strong background in project management and operations. Skilled at leading cross-functional teams, streamlining processes and ensuring timely delivery of products or services. Known for strategic planning capabilities, problem-solving prowess and ability to drive client satisfaction through exceptional service delivery. Demonstrated positive impact in previous roles by improving efficiency and effectiveness of operational procedures. Possess excellent interpersonal skills, strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing
Overview
20
20
years of professional experience
Work History
Global Delivery Director
HCL America Inc.
Santa Clara, CA
04.2016 - Current
- Developed and implemented delivery strategies for projects across multiple lines of business.
- Managed and coordinated the work of cross-functional teams to ensure timely delivery of services.
- Oversaw the development, implementation, and maintenance of project plans and schedules.
- Collaborated with stakeholders to define scope, objectives, timelines, budgets, and resource requirements for projects.
- Provided guidance on best practices for developing high-quality deliverables that meet customer needs.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Established relationships with external stakeholders to support service delivery operations.
- Conducted regular meetings with customers to discuss their requirements and expectations.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Developed operational policies and procedures related to service delivery management.
- Analyzed customer feedback surveys results to identify opportunities for improvement.
- Implemented strategies for continuous improvement of services based on customer feedback data.
- Assisted in developing budget plans for various projects related to service delivery management.
- Recommended methods, technologies, process changes and training to clients to improve business opportunities and revenue potential.
- Assessed risks associated with each project and developed contingency plans to mitigate them.
- Conducted regular meetings with key stakeholders to review progress and address any issues affecting delivery.
- Established relationships with key clients, while maintaining existing customer base.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Built relationships with customers to encourage repeat business.
- Managed daily operations, client relations and IT.
Integration Developer
Christus Health
Dallas, TX
10.2014 - 04.2016
- Analyzed existing systems for gaps in functionality and identified areas for improvement.
- Designed data models, developed stored procedures and functions within a database environment.
- Collaborated with stakeholders to define project requirements and deliverables.
- Troubleshot complex technical issues related to integrations between various applications.
- Established coding standards, best practices and guidelines for development teams.
- Deployed integration projects into multiple environments including production support.
- Optimized queries and tuned database objects for better performance.
- Monitored system performance metrics and proactively addressed potential issues.
- Maintained documentation of all integration processes for reference purposes.
- Conducted end-to-end testing of integrated systems before going live.
- Identified opportunities for process automation through the use of technology.
- Developed and managed project plans while providing status updates to management.
EDI Business Analyst
Mastech Inc, ConocoPhillips
Mountain View, CA
02.2014 - 10.2014
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Developed reports using SQL queries to track progress against key performance indicators.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Translated user needs into actionable items that could be addressed by IT teams.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
- Facilitated design sessions with the implementation team to define the solution.
- Created, analyzed, and validated detailed functional specifications.
- Mapped and documented interfaces between legacy and new systems.
- Provided technical support for existing reports, dashboards or other tools.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
Integration Lead
Tata Consultancy Services Ltd.
Galesburg, MI
09.2006 - 02.2014
- Developed integration strategies to support organizational goals and objectives.
- Analyzed complex business requirements, identified system changes, and developed solutions.
- Led the design, development, and deployment of integrations between multiple systems including ERP, CRM, BI, eCommerce platforms.
- Managed integration projects from planning through execution ensuring all deliverables were met on time and within budget.
- Provided technical guidance in developing standards for integration processes across the organization.
- Created detailed specifications for new integrations as well as modifications to existing integrations.
- Collaborated with IT teams to troubleshoot issues related to data mapping or exchange.
- Conducted training sessions for users on how to use integrated applications effectively.
- Developed test plans to validate the accuracy of data exchanged between systems before deploying them in production environments.
- Ensured compliance with relevant regulations when designing and implementing integrations.
- Worked closely with stakeholders at all levels throughout the organization to define user requirements for each integration project.
- Coordinated with vendors on implementation timelines, cost estimates, and other details related to third-party integrations.
- Assisted in resolving conflicts among stakeholders during the integration process while maintaining customer satisfaction.
- Analyzed current system architecture in order to identify areas where improvements can be made in terms of scalability or reliability.
- Coached team members on best practices when it comes to designing efficient interface architectures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Project Manager
Asea Brown Boveri
Jaipur, IN
06.2004 - 09.2006
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Facilitated resolution of conflicts between team members when necessary.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Created and implemented processes to ensure successful completion of projects.
- Provided guidance to team members regarding tasks assigned to them.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- Drafted project construction schedule and updated as job progressed.
- Determined project staffing needs and led resource management.
- Produced thorough, accurate and timely reports of project activities.
Education
Bachelor of Technology - Electrical Engineering
Institute of Engineering & Technology
India05-2004
Skills
- Delivery Management
- Stakeholder Management
- Vendor Management
- Client Relationship Management
- New Business Development
- Proposal Development
- Account Management
- Lead Generation
- Relationship Building
- Risk Mitigation
- Analytical Skills
- Self Motivation
- Time Management
Timeline
Global Delivery Director
HCL America Inc.
04.2016 - Current
Integration Developer
Christus Health
10.2014 - 04.2016
EDI Business Analyst
Mastech Inc, ConocoPhillips
02.2014 - 10.2014
Integration Lead
Tata Consultancy Services Ltd.
09.2006 - 02.2014
Project Manager
Asea Brown Boveri
06.2004 - 09.2006
Bachelor of Technology - Electrical Engineering
Institute of Engineering & Technology
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