VARUN DUTT
Delhi
Summary
Dynamic professional with extensive experience at Myntra and Teleperformance, excelling in finance reconciliation and dispute resolution. Proven track record in leading teams, driving process improvements, and enhancing operational efficiency. Strong analytical skills and effective communication abilities foster collaboration and timely issue resolution, ensuring high-quality outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Associate - Returns and Finance Reconciliation
Myntra
Bengaluru
04.2021 - 06.2025
- Led end-to-end management of return escalations and finance reconciliation processes.
- Liaised cross-functionally with logistics, customer service, and finance teams for timely issue resolution.
- Conducted root cause analysis and identified improvement areas to reduce recurring discrepancies.
- Maintained detailed reports on return claims, settlements, and payment mismatches.
- Trained and mentored new joiners for faster onboarding and performance enhancement.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Subject Matter Expert - Disputes & Claims
Teleperformance
09.2016 - 03.2021
- Company Overview: Snapdeal Process
- Managed a team of 20+ executives focused on seller disputes and operational issues.
- Interacted daily with clients to align team performance with business expectations.
- Identified and executed process improvement initiatives and change management strategies.
- Ensured timely query resolution within TAT and adherence to quality standards.
Executive
Teleperformance
09.2016 - 03.2021
- Company Overview: Snapdeal Process
- Provided telephonic and email support to Snapdeal sellers for return/cancellation disputes.
- Coordinated with cross-functional teams (logistics, finance, etc.) for resolution of seller concerns.
- Monitored seller feedback to improve service delivery and customer satisfaction.
Education
B.Tech - Electronics And Communications Engineering
Maharishi Dayanand University
01.2015
Senior Secondary - 12th CBSE
01.2011
Higher Secondary - 10th CBSE
01.2009
Skills
- Finance and Return reconciliation
- Team player with people management capabilities
- Quick learner
- Solution-oriented mindset
- Proficient in escalation handling
- Process improvement
Personal Information
Date of Birth: 03/30/93
Languages
- English
- Hindi
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief.
Timeline
Associate - Returns and Finance Reconciliation
Myntra
04.2021 - 06.2025
Subject Matter Expert - Disputes & Claims
Teleperformance
09.2016 - 03.2021
Executive
Teleperformance
09.2016 - 03.2021
B.Tech - Electronics And Communications Engineering
Maharishi Dayanand University