Summary
Overview
Work History
Education
Skills
Timeline
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Varun Kumar

Enfield,Connecticut

Summary

MBA (Business Analytics) with a technology background with over 4 years of experience in Operations, Finance and Accounting, and a background in technology seeking opportunities in IT/Software Services. Possessing strong analytical skills supported by academic experience and data analysis. Proficient in areas such as business analysis, customer care, database management, quality assurance, and business processes. Enthusiastic about utilizing my skills and experience, motivated by a strong desire to contribute to the IT industry.

Overview

6
6
years of professional experience

Work History

Business Analyst

Sunshine Dental LLC
11.2024 - Current
  • Data Analysis and Interpretation: Gather and assess diverse datasets including sales metrics, financial records and IT documentation
  • Conduct thorough analysis to Reveal underlying patterns Identify discrepancies
  • Develop and deploy systems for efficient clinical data and reporting
  • Process Management: Oversee data handling and invoicing processes internally and externally
  • Ensure efficient and precise execution to meet stakeholder expectations
  • Standardized procedures implementation, compliance adherence, continuous process evaluation and improvement
  • Team collaboration: Collaborate closely with financial and IT teams to formulate and implement strategic initiatives

Analyst

Priority Holdings (formerly Finxera India Pvt. Ltd.)
06.2022 - 07.2023
  • Customer Onboarding and KYC Processes: Manage new client registration procedures, Conduct thorough due diligence, Ensure client consent acquisition, Enforce Know Your Customer (KYC) compliance
  • CIP and OFAC Verification: Handle Customer Identification Program (CIP) and Office of Foreign Assets Control (OFAC) rejections, Ensure proper client screening against regulatory watchlists
  • Transaction Monitoring: Observe financial activities to detect and prevent illicit practices, Identify potential fraud or suspicious transactions
  • Legal and Regulatory Compliance: Investigate and clarify regulatory requirements, Obtain necessary authorizations, Update departments on regulatory changes
  • Policy Development and Maintenance: Establish and enhance internal control measures, including Security protocols, Incident response procedures, Production change management, Role segregation, Transmission integrity, Ensure alignment with relevant legal and regulatory standards
  • Audit and Reporting: Address compliance inquiries and provide regulatory guidance, Generate compliance reports for management and regulatory bodies as required

Analyst

Eclerx
01.2021 - 05.2022
  • Operational Management: Supervise various stages of client and product lifecycle processes in financial institutions, ensuring operational precision and effectiveness in both back and middle office functions
  • Trade Lifecycle Support: Facilitate trade-related activities throughout the lifecycle, including matching trade confirmations, assisting with pre-settlement tasks, and reconciling trade positions
  • Client Relationship Management: Serve as a key point of contact for multiple clients, establishing yourself as a trusted partner
  • Independently manage client interactions to ensure satisfaction and compliance with service standards
  • Regulatory Compliance: Participate in middle office operations and regulatory support, ensuring all activities adhere to company policies and relevant regulations
  • Continuous Improvement: Enhance or establish controls to prevent future escalations, contribute to identifying and implementing process enhancements, and maintain up-to-date process documentation
  • Data Analytics and Reporting: Conduct data analysis to uncover valuable insights, generate reports for clients and internal stakeholders, and provide accurate information to support decision-making processes

Associate Customer Support

Tech Mahindra
02.2019 - 01.2021
  • Customer Satisfaction: Strive to ensure customer satisfaction by promptly responding to inquiries and providing accurate information about products and services
  • Continuously monitor customer feedback and identify areas for improvement to enhance the overall customer experience
  • Implement proactive solutions to address customer needs and exceed their expectations
  • Issue Management: Handle customer issues effectively, elevating complex matters to relevant departments when required, document all customer engagements and feedback for future reference and evaluation
  • Team Collaboration: Collaborate with colleagues to share valuable insights and improve operational processes
  • Work together to identify areas for improvement and implement solutions that enhance the overall customer experience

Education

Master of Business Administration - Business Analytics

International American University
Los Angeles

Bachelor in Technology - Electrical

Punjab Technical University

Skills

  • Business Analysis
  • Customer Service
  • Quality Assurance
  • Data Management
  • Products and Processes
  • Sales Management
  • Marketing & Team Management
  • Python
  • SQL
  • MS Office
  • Google Suite

Timeline

Business Analyst

Sunshine Dental LLC
11.2024 - Current

Analyst

Priority Holdings (formerly Finxera India Pvt. Ltd.)
06.2022 - 07.2023

Analyst

Eclerx
01.2021 - 05.2022

Associate Customer Support

Tech Mahindra
02.2019 - 01.2021

Master of Business Administration - Business Analytics

International American University

Bachelor in Technology - Electrical

Punjab Technical University

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Varun Kumar