Varun Patel
Middleburg,FL
Summary
Senior IT Systems Engineer and Infrastructure Specialist with over 12 years of experience managing enterprise applications, infrastructure environments, and cross-functional technology initiatives within the healthcare and Medicare industry. Proven ability to lead system implementations, improve operational efficiency, and support large-scale enterprise platforms used by thousands of users. Experienced in IT operations, vendor coordination, systems administration, and enterprise application lifecycle management. Recognized for driving system reliability, improving service delivery, and mentoring technical staff while supporting mission-critical business systems. Seeking to leverage technical leadership and operational expertise in an Associate IT Manager or IT Manager role.
Overview
13
13
years of professional experience
Work History
Senior IT Systems Engineer / Systems Administrator
GuideWell Source
Jacksonville, FL
12.2013 - Current
- Led implementation and enterprise adoption of Quadient Inspire content management solutions supporting document automation and content delivery for over 1,000 internal users.
- Managed full lifecycle of IT projects including requirements analysis, solution design, implementation, testing, and production deployment.
- Oversaw installation, configuration, maintenance, and optimization of enterprise applications and operating systems ensuring high availability and performance.
- Managed enterprise patching and security updates in accordance with Security Technical Implementation Guidelines (STIGs).
- Coordinated with vendors and internal stakeholders to deploy new technologies and enhance infrastructure capabilities.
- Engineered automation scripts and data integration processes improving operational efficiency.
- Designed and executed SQL queries supporting data analysis and reporting.
- Directed reporting improvements within internal ticketing systems to improve workflow visibility.
- Provided Tier 2/3 support for enterprise applications while minimizing downtime.
- Mentored junior support staff and technicians.
- Developed documentation and operational guides improving support efficiency.
- Evaluated emerging technologies and supported future system planning initiatives.
- Collaborated across departments to maintain stable network and application performance.
Field Service Technician
Insight Global
Jacksonville, FL
10.2013 - 12.2013
- Led deployment and reconstruction of POS infrastructure during retail system upgrades.
- Installed and configured Dell Wyse thin clients and enterprise printing solutions.
- Implemented VoIP phone systems and Cisco networking equipment.
- Coordinated with vendors and leadership to ensure successful rollouts.
Help Desk Analyst
Flagler Hospital
St. Augustine, FL
06.2013 - 08.2013
- Provided Tier 1 and Tier 2 technical support during deployment of Allscripts SCM 5.5.
- Supported hospital staff troubleshooting hardware, software, and network issues.
- Used remote access tools for rapid technical issue resolution.
- Assisted with system go-live operations.
Education
Associate of Science - Computer Network Systems
ITT Technical Institute
Springfield, VASkills
- IT Infrastructure Management
- Enterprise Systems Administration
- IT Operations & Support Management
- Vendor Management & Coordination
- Enterprise Application Deployment
- Systems Integration & Automation
- Disaster Recovery & Risk Management
- IT Project Lifecycle Management
- Process Improvement & Operational Efficiency
- Cross-Functional Team Collaboration
- Enterprise Platforms: Quadient Inspire, Enterprise Content Management Systems
- Databases: SQL Server
- Programming & Scripting: JavaScript, SQL
- Infrastructure: Windows Server, Application Servers, System Administration
- Data & Reporting: Power BI (Intermediate)
- Operating Systems: Windows Server, Linux (Beginner)
Timeline
Senior IT Systems Engineer / Systems Administrator
GuideWell Source
12.2013 - Current
Field Service Technician
Insight Global
10.2013 - 12.2013
Help Desk Analyst
Flagler Hospital
06.2013 - 08.2013
Associate of Science - Computer Network Systems
ITT Technical Institute
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
ADDITIONAL INFORMATION
Languages: Hindi (Professional Working Proficiency)
MILITARY SERVICE
United States Marine Corps — Honorable Discharge | Good Conduct Medal (2011)