Varunya Asistio
San Diego,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Guests Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Homewood suites by Hilton San Diego/ Del Mar
San Diego , CA
2023.06 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Shogun Hibachi
41501 Margarita Rd 101 Temecula , CA
2016.07 - 2018.11
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved customer service wait times to mitigate complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Pala Casino
11154 CA-76 Pala , CA
2015.01 - 2016.04
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Aiyara Thai Restaurant
41533 Margarita RD Ste M 102 Temecula , CA
2011.01 - 2013.12
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Medical Administrative Assistant And Coding -
Careerstep
Utah Labor Center Condominium, UT03.2021
Skills
- Paperwork Processing
- Consultative Sales
- Data Entry
- Account Updating
- Report Generation
- Problem Resolution
- Coordination
- Service Upselling
- Client Relations
- Stock Management
- Customer Service
- High-Energy Attitude
- Customer Consulting
- Microsoft Excel
- Credit Card Payment Processing
- Staff Training
Languages
Thai
Native/ Bilingual
Lao
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Homewood suites by Hilton San Diego/ Del Mar
2023.06 - Current
Customer Service Representative
Shogun Hibachi
2016.07 - 2018.11
Customer Service Representative
Pala Casino
2015.01 - 2016.04
Customer Service Representative
Aiyara Thai Restaurant
2011.01 - 2013.12
Medical Administrative Assistant And Coding -
Careerstep
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