Hostess
Dudley Market
06.2021 - 09.2022
Hi, I’m
Varvara Shaw
Bartender
Venice,CA
Work History
Dudley Market
Hostess
06.2021 - 09.2022
Job overview
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Aeroflot
Boarding Manager
03.2015 - 01.2018
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used public address system to make announcements and updates regarding delays and departures.
- Handled passenger baggage, claims and loading and unloading of aircraft.
- Helped customers complete purchases, locate items and join reward programs.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
Harats Pub
Bartender
06.2011 - 09.2013
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Education
National Bartenders School And Staffing of Los AnLos Angeles, CA
Some College (No Degree)
Saint Petersburg University of Civil AviationSaint Petersburg, Russia
MBA from Aviation Management
09.2018
Ulyanovsk Institute of Civil Aviation Ulyanovsk
BBA from Aviation Manager
07.2015
Linguistic GymnasiumUlyanovsk
High School Diploma
06.2012
Skills
- Front- and Back-Of-House Coordination
- Front of House Management
- Warm and Welcoming
- Mixology Techniques
- Handling Difficult Customers
- Responsible Serving
- Bar Operations and Logistics
- Ordering Bar Supplies
- Responsible Alcohol Service
- Classic Cocktails
- Food and Beverage Service
- Teamwork and Professionalism
- Liquor, Beer and Wine Knowledge
- Professional Service Standards
- Hospitality and Guest Service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Boarding Manager
Aeroflot
03.2015 - 01.2018
Bartender
Harats Pub
06.2011 - 09.2013
National Bartenders School And Staffing of Los An
Some College (No Degree)
Saint Petersburg University of Civil Aviation
MBA from Aviation Management
Ulyanovsk Institute of Civil Aviation
BBA from Aviation Manager
Linguistic Gymnasium
High School Diploma
Summary
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
6
years of professional experience