Vasanthakumar Mahamani
Wilmington,Delaware
Summary
Dynamic Application Developer with around 7 years of experience at IBM Corporation, specializing in ServiceNow & AXWAY MFT within the insurance sector based middleware management. Demonstrated expertise in .NET based Application Support & Development. Adaptive to root case analysis and quickly resolve high priority Incident, troubleshoot issues & provide un-interrupted service to users on an enterprise level client-server applications. Excelled in collaborative problem solving, ensuring robust application support and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Specialist
IBM USA
10.2023 - Current
- Around 7 years of diverse experience in IT industry with very good experience in ServiceNow & Managed File Transfer (MFT) Implementation, development and Integration.
- 6+ years of experience in developing, configuring & administrating ITSM & MFT suite of applications.
- Designed and developed as part of team of multi-tenant, highly scalable Insurance Industry solutions in ServiceNow.
- Successfully Implemented ServiceNow solutions for Chubb Insurance MFT Project to streamline IT Service management process & contributed to the development and customization of ServiceNow applications to meet organizational needs.
- Work experience in Software Asset Management publisher pack plugins and activation.
- Developed and analysed functional requirements for systems implementations and convert the functional requirements to ServiceNow SAM solutions.
- Performed regular Service Now Health Checks and performance blockers and increased the overall performance of the Instance.
- Report Setup/Custom Reporting, perform data imports, Custom Scripting, 3rdParty Software integrations, facilitating roll out of new applications and modules.
- Solid understanding of the ServiceNow APIs and web services + experience/skills in supporting ServiceNow with multiple integrations / interfaces
- Aptitude for learning and mastering new applications and technology.
- Excellent analytical skills with proficiency in debugging and problem solving.
- Very good experience in ServiceNow business rules, UI Actions, UI Policies, and Data Policies & Service Catalogs.
- In-depth knowledge in technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration management, Reporting, Discovery and Integrations.
- Excellent Interpersonal skills, Communication skills, Documentation skills, problem solving ability, Analytical and Programming skills in high speed, quality conscious and multitasked environment.
- Proven record of providing outstanding customer service, talented relationship developer, self-motivated professional who seeks challenge and opportunity in ServiceNow ITSM and ITAM platform development, support and management.
Application Developer
IBM India Pvt Ltd
02.2018 - 10.2023
- Hands-on experience in requirement gathering, development, testing and Go-Live of new interfaces by using AXWAY MFT.
- Proficient in understanding business processes/requirements of Insurance and financial industry and translating them into technical requirements.
- Having keen understanding & work experience on SDLC, Agile, JIRA and ITIL models Expertise on Secure File Transfer Protocols (SFTP) as most of interface we develop or sustain, uses SFTP protocol highly
- Having knowledge on scheduling batch jobs in Windows
- Expertise on various Managed Transfer Files protocols, design documents, Incident RCA, process compliance etc
- I have been worked extensively on developing interfaces and their associate components (i.e Transfersites, advanced routing, Subscriptions)of different file transfer protocol (i.e FTP, SFTP, HTTPS, Folder Monitor, Share-Point, Azure, Amazon S3 etc...)
Education
Bachelor of Technology in Information Technology -
SNS College of Technology
04.2017
Higher Secondary Certificate -
Viruthunagar Hindu Nadar
05.2013
SSLC -
Thiagarajar Model Higher Secondary School
05.2011
Skills
- ServiceNow
- AXWAY MFT
- SDLC
- Agile
- JIRA
- ITIL
- SFTP
- Windows batch jobs
- Managed Transfer Files protocols
- FTP
- HTTPS
- Folder Monitor
- Share-Point
- Azure
- Amazon S3
- Incident Management
Certification
- AWS Certified Cloud Practitioner, 09/01/23
- Azure Administrator Associate, 04/01/23
- IBM Cloud Advocate - Cloud v1, 04/01/22
- Azure Fundamentals, 04/01/21
Workpermit
H1B VISA, 09/2025
Timeline
Technical Specialist
IBM USA
10.2023 - Current
Application Developer
IBM India Pvt Ltd
02.2018 - 10.2023
Bachelor of Technology in Information Technology -
SNS College of Technology
Higher Secondary Certificate -
Viruthunagar Hindu Nadar
SSLC -
Thiagarajar Model Higher Secondary School
- AWS Certified Cloud Practitioner, 09/01/23
- Azure Administrator Associate, 04/01/23
- IBM Cloud Advocate - Cloud v1, 04/01/22
- Azure Fundamentals, 04/01/21
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