Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

VaSean M. Graves

Tampa,FL

Summary

Analytical and detail-oriented professional with 15+ years of experience in client services, operations, and sales support. Skilled in turning complex data into actionable insights that improve forecasting, quota planning, and performance reporting. Proficient in Excel and CRM systems, with hands-on experience creating dashboards, tracking KPIs, and supporting executive decision-making. Recognized for driving efficiency, streamlining processes, and collaborating across teams to optimize resources and enhance sales productivity. Proven ability to balance technical analysis with strong communication skills to deliver accurate reports, clear recommendations, and measurable business results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

TD Bank
Wesley Chapel, FL
11.2023 - 08.2025
  • Analyzed sales performance and developed reports to track KPIs, productivity, and customer engagement trends.
  • Managed resource allocation, scheduling, and workflows to ensure operational efficiency and compliance.
  • Partnered with leadership to forecast sales outcomes and support strategic planning.
  • Oversaw data tracking for customer accounts, service delivery, and compliance reporting.
  • Coached and led a team to exceed client satisfaction and productivity goals.

Client Success Manager

U.S. Bank
Cincinnati, OH
10.2018 - 01.2023
  • Delivered data insights and reports to evaluate loan performance, customer engagement, and quota attainment across 9 branches.
  • Maintained and analyzed customer data in CRM systems to support accurate forecasting and reporting.
  • Conducted assessments of team performance, resource allocation, and process efficiency.
  • Partnered with cross-functional specialists to align solutions with strategic business initiatives.
  • Administered SBA Paycheck Protection Program, processing high-volume data sets daily and ensuring compliance with federal guidelines.

Operations Supervisor

McCopco Corporation
Cincinnati, OH
07.2010 - 10.2018
  • Coordinated multi-site operations while tracking performance metrics and implementing process improvements.
  • Developed training programs and onboarding procedures that increased performance consistency.
  • Analyzed operational data to identify inefficiencies and build strategies for improvement.
  • Oversaw scheduling, staffing, and performance tracking across 9 locations.

Education

Life Coaching Training Institute -

01.2025

Business Development Certificate -

Alison Institute
01.2023

High School Diploma -

Aiken College & Career
01.2010

Skills

Data Analysis

  • Forecasting
  • Advanced Excel
  • Performance Metrics
  • Dashboard Development
  • Reporting
  • Tableau
  • CRM tools
  • Sales Strategy
  • Quota Management
  • Client Services
  • Account Management
  • CRM Systems
  • Salesforce
  • Zendesk
  • Program Implementation
  • Performance Tracking
  • Process Improvement
  • Compliance Oversight
  • Leadership
  • Mentoring
  • Team Coaching
  • Training development
  • Goals and performance
  • Problem-solving

Certification

  • NMLS
  • Notary Public - State of Florida (Active)
  • Life Coaching Certified

References

References available upon request.

Timeline

Assistant Store Manager

TD Bank
11.2023 - 08.2025

Client Success Manager

U.S. Bank
10.2018 - 01.2023

Operations Supervisor

McCopco Corporation
07.2010 - 10.2018

Life Coaching Training Institute -

Business Development Certificate -

Alison Institute

High School Diploma -

Aiken College & Career

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