Summary
Overview
Work History
Education
Skills
Certification
Recognitions And Community Leadership
Timeline
Generic

VaSean M. Graves

Tampa,FL

Summary

Motivated leader with 15+ years of experience in financial services, client relationship management, and operations oversight. Skilled in compliance reviews, risk awareness, and process improvement gained through extensive work in banking and branch operations. Experienced in managing teams, ensuring adherence to policies and procedures, and supporting regulatory documentation reviews such as SBA loan compliance. Recognized for building strong teams, improving performance through coaching, and maintaining accountability in fast-paced, highly regulated environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

TD Bank
Wesley Chapel, FL
11.2023 - 08.2025
  • Directed branch operations with a focus on regulatory compliance, quality assurance, and risk management.
  • Conducted internal quality reviews on lending, underwriting processes, and adherence to TD Bank policies.
  • Developed and delivered training programs on compliance practices, improving staff accountability.
  • Recruited, coached, and mentored associates to elevate performance and compliance adherence.
  • Partnered with leadership to build process improvements and reporting dashboards that ensured audit readiness.

Client Success Manager

U.S. Bank
Cincinnati, OH
10.2018 - 01.2023
  • Ranked #1 in sales in the Cincinnati region while ensuring compliance with internal and regulatory guidelines.
  • Administered SBA PPP loans during COVID-19, managing high-volume, high-stakes loan processing and compliance.
  • Reviewed complex financial documentation (tax returns, payroll, bank statements) to ensure SBA compliance.
  • Conducted QA checks on loan files, identifying discrepancies and mitigating regulatory risks.
  • Mentored and trained sales teams on compliance, client relationship management, and quality processes.

Operations Supervisor

McCopco Corporation (McDonald's Franchise)
Cincinnati, OH
07.2010 - 10.2018
  • Directed operations across 9 sites, ensuring adherence to corporate standards and compliance requirements.
  • Led turnaround initiatives for underperforming stores, implementing QA measures and improving results.
  • Selected to teach sales and compliance strategies at Indiana Wesleyan University for managers and supervisors.
  • Managed audits, training, and performance reviews to ensure consistency in processes and regulatory compliance.

Education

Diploma in Operations Management -

Alison Institute
09.2025

Business Development Certificate -

Alison Institute
01.2023

High School Diploma -

Aiken College & Career
01.2010

Skills

  • Quality Assurance
  • Team building
  • Customer service and engagement
  • Compliance Oversight
  • Risk Alignment
  • Regulatory Alignment
  • Process Mapping
  • Process Improvement
  • Root Cause Analysis
  • Gap Analysis
  • Team Leadership
  • Talent Development
  • Cross-Functional Collaboration
  • Data Analytics
  • Reporting
  • Client Relationship Management
  • Salesforce
  • CRM
  • Microsoft Office Suite

Certification

  • NMLS
  • Notary Public – State of Florida (Active)
  • Life Coaching Certified

Recognitions And Community Leadership

  • Received 6 awards as the #1 Loan Producer for the East Region with a $3.5M pipeline.
  • Selected as a Diversity Ambassador for U.S. Bank (2022).
  • Facilitated Black Heritage Cincinnati Business Resource Group, leading financial literacy efforts for 2,000+ youth.
  • Invited speaker for financial literacy seminars, mentoring young professionals and community groups.

Timeline

Assistant Store Manager

TD Bank
11.2023 - 08.2025

Client Success Manager

U.S. Bank
10.2018 - 01.2023

Operations Supervisor

McCopco Corporation (McDonald's Franchise)
07.2010 - 10.2018

Diploma in Operations Management -

Alison Institute

Business Development Certificate -

Alison Institute

High School Diploma -

Aiken College & Career

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