Summary
Overview
Work History
Education
Skills
Timeline
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VaShanda Clark

Meridian,MS

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Open minded and humble leader who makes it a point to find a solution and help others do the same. The military instilled discipline and my time at Ascent Hospitality has inspired me to continue my growth within the company.

Overview

19
19
years of professional experience

Work History

Coffee Shop Manager

Ascent Hospitality
05.2022 - Current


  • Oversee daily operations, including inventory, cash management, scheduling, hiring and training
  • Adapting to trends of peak sales to optimize scheduling and reduce labor cost-achieved a 12% reduction in labor costs by analyzing trends.
  • Promoted & marketed products inside and outside of store to increase upselling efforts.
  • Consistently review product mix sales to prepare the store for anticipated demand.
  • Taught staff how to avoid conflicts by anticipating customer needs.
  • Food cost analysis completed to train staff on the best items to upsell.
  • Recruited, hired and trained baristas to handle workload with quality service.
  • Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
  • Inspect coffee shop regularly for safety, healthy code, or maintenance concerns-achieved passing scores for brand mandated Ecosure assessments.
  • Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Manage staff schedules and maintained adequate coverage for all shifts-also acting to fill in where any absences occur.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly-achieved stabilization of inventory quantities.
  • Oversaw daily coffee shop operations according to company policies and complete on the spot coaching to continue pushing our team toward excellent service standards.
  • Managing human resource needs for coaching and counseling and goal setting.

Front Desk Clerk

LaQuinta Inn & Suites
06.2021 - 02.2022
  • Achieved employee of the month for contributions in organization, guest loyalty enrollments, reliability and customer service satisfaction.
  • Address grievances from guests to ensure guest satisfaction and guest retention.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests to ensure our guests left happy and would return.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
  • Enforced policies and procedures to protect the hotel.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities, placed frequently asked questions on local information cards and made available to our entire team for more efficient guest communication.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers-achieved 92% success rate of resolving guest issues without needing assistance from management..
  • Helped train new staff members in customer service techniques and hotel operations.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Promoted hotel brand's loyalty program with our guests.

U.S. Airforce
09.2004 - 09.2015
  • Rank: E5 -Supervise the unit's mobilization readiness objectives and intent; anticipate and recommend solutions to the needs of the unit in all aspects of unit readiness
  • Assisted with creating yearly budget for the unit
  • Inventory management -Worked with several vendors to ensure all invoices were paid in a timely manner
  • Knowledge of pay system as it pertains to Active duty, Reserve, and National Guard component for both officer and enlisted personnel
  • Reviewed documents to determine the accuracy of payments or the need for collection action to ensure proper payment to service members.

Customer Service Representative

Asurion
10.2012 - 09.2014
  • Assisted customers with various technical issues related to DTV -Ordering & scheduling installation of equipment

Education

Meridian Community College
Meridian, MS
11.2009

Skills

  • Customer Experience Management
  • Sales forecasting
  • Team leadership
  • Adaptability and flexibility
  • Conflict resolution
  • Quality Assurance
  • Operations Management
  • Staff training and development
  • Employee engagement
  • Scheduling and time management

Timeline

Coffee Shop Manager

Ascent Hospitality
05.2022 - Current

Front Desk Clerk

LaQuinta Inn & Suites
06.2021 - 02.2022

Customer Service Representative

Asurion
10.2012 - 09.2014

U.S. Airforce
09.2004 - 09.2015

Meridian Community College

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VaShanda Clark