VaShaun Barrett
Bartlett,TN
Summary
Analyst skilled in unbiased evaluation, advisement, and direction for the development of efficient strategies and procedures. Strategic collaborator of multidisciplinary teams, focused on clear communication and delivery of results. Highly skilled Business Process Specialist with substantial experience in process improvement and project management. Possess strong skills in business process mapping, data analysis, and cross-functional team leadership. Demonstrated success in streamlining operations, improving productivity, and driving business growth through innovative strategies and solutions. Skilled at fostering positive relationships with stakeholders to achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LEGAL OPERATIONS SENIOR ASSOCIATE
GOOGLE LLC
Southaven, MS
09.2020 - Current
- Drives daily operational processes for the Legal Subpoenas Team as a liaison between external law enforcement agencies and internal legal groups
- Lead and support the continuous maintenance and improvement of forms, processes, and systems.
- Work directly with clients and partners to review, draft, and negotiate risk complexity and commercial agreements.
- Respond to requests from business development, product, and other clients to summarize and communicate legal concepts.
- Advise business clients on the legal issues and risks, agreement structures, approval processes, and company policies/procedures.
- Conduct research to facilitate development of subject-matter expertise in areas relevant to the legal team's work.
- Gather and organize information and documentation to improve the efficiency and effectiveness of the team.
CUSTOMER SERVICE REPRESENTATIVE
WRIGHT MEDICAL
Arlington, TN
10.2018 - 09.2020
- Supported and maintained daily operations between the Wright Medical Sales Team, external customers, and the internal production staff.
- Provided service and support to sales force and customers via phone, email and in person.
- Responsible for phone and email intake of orders, invoicing, purchase orders and any other questions or requests.
- Performed troubleshooting and took appropriate action for resolving order issues (i.e. inventory and pricing discrepancies)
- Entered purchase orders into ERP system.
- Processed inventory returns (RMA) in ERP system and communicated to the field reps.
- Worked closely with cross-functional departments (Distribution Center, Accounting, Inventory, etc.).
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Determined charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
EXPEDITER (POWER &TELEPHONE)
ROBERT HALF STAFFING
Memphis, TN
02.2018 - 10.2018
- Lead and monitored the Canadian Purchase Order Expedite Reports in liaison with the internal accounting, sales, and purchasing departments.
SUPPORT SPECIALIST
BROTHER INTERNATIONAL
Memphis, TN
04.2008 - 05.2018
- Provided troubleshooting with All-in-One devices, Printers, Scanners, and Labeling devices.
- Provided customer support via telephone, email, live chat or remote desktop assistance.
- Proficient use of SAP CRM and Oracle CRM help desk systems.
- Assisted with creation technical documentation (solution creation).
- Performed final technical review of the Networking Manuals.
- Participated in daily quality review meetings with a focus on software improvement.
- Tested new applications released for mobile devices.
- Assisted training new Tier 5 agents with new operating systems (Mac, Windows, Mobile) and with newly released applications.
VENDOR RISK ANALYST (FEDEX)
ROBERT HALF STAFFING
Memphis, TN
03.2017 - 02.2018
- Facilitated the Engagement Risk Assessments to evaluate the risk of vendor engagements on behalf of Financial Accounts and its Legal Team.
CLIENT SERVICE ASSOCIATE II
RAYMOND JAMES
Memphis, TN
08.2015 - 01.2017
- Executed network equipment purchases and optimized negotiation efforts with vendors.
- Prepared contractual documents for purchase to be approved by management, and collaborate with vendors to efficiently coordinate purchase and delivery.
- Under direct supervision, used intermediate skills obtained through experience and training to assist Financial Advisors and provide clients with quality service.
- Followed established procedures to perform routine tasks and received general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility.
- Prepared letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients.
- Interacted daily on the phone and in person with prospective and existing clients including handling basic inquiries.
- Researched client and security information through the back-office system.
- Processed and followed up on client documentation for proper maintenance of accounts.
- Created and maintained records and files.
- Ensured required client paperwork was current with firm and industry requirements, rules and regulation.
- Maintained databases and created reports using portfolio software program.
Education
Bachelor of Science - Leadership And Management
University of Phoenix
Phoenix, AZ09-2028
Skills
- Legal research
- Contract negotiation
- Client relationship management
- Project management
- Risk assessment
- Process improvement
- Team collaboration
- Effective communication
- Customer service
Websites
Accomplishments
- President's List at the University of Phoenix, July 2025.
Certification
- Foundations of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting It All Together
Affiliations
- Creative Designer (Brownsville Road) Community Project.
Timeline
LEGAL OPERATIONS SENIOR ASSOCIATE
GOOGLE LLC
09.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
WRIGHT MEDICAL
10.2018 - 09.2020
EXPEDITER (POWER &TELEPHONE)
ROBERT HALF STAFFING
02.2018 - 10.2018
VENDOR RISK ANALYST (FEDEX)
ROBERT HALF STAFFING
03.2017 - 02.2018
CLIENT SERVICE ASSOCIATE II
RAYMOND JAMES
08.2015 - 01.2017
SUPPORT SPECIALIST
BROTHER INTERNATIONAL
04.2008 - 05.2018
Bachelor of Science - Leadership And Management
University of Phoenix
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