Vashime Khan

• Oversaw on-duty wheelchair assistance operations, ensuring safe, timely, and ADA-compliant service for passengers with reduced mobility.
• Coordinated staffing and real-time resource allocation across terminals during peak and irregular operations.
• Liaised with airlines, TSA, and airport operations to support on-time departures and smooth passenger flow.
• Handled service escalations and operational issues, maintaining high customer service and safety standards

• Dispatched wheelchair agents in real time to meet inbound, outbound, and transfer passenger requests across terminals.
• Coordinated with airlines, gate agents, and supervisors to prioritize services and support on-time departures.
• Monitored radio systems and dispatch software to track assignments, response times, and staffing levels.

• Supervised daily wheelchair operations, ensuring safe, timely, and ADA-compliant passenger assistance.
• Managed staffing, scheduling, and real-time resource allocation across terminals.
• Coordinated with airlines, TSA, and airport operations to support on-time departures and smooth transfers.
• Resolved passenger service issues and coached staff to maintain high service standards.

• Assisted passengers with check-in, boarding passes, seat assignments, and baggage processing in a fast-paced airport environment.

• Verified travel documents, visas, and identification to ensure compliance with airline and international travel regulations.

• Provided customer service support for flight changes, delays, upgrades, and special service requests.

• Processed baggage, collected fees, and resolved check-in issues while maintaining accuracy and efficiency.

• Communicated flight status updates and coordinated with gate, operations, and customer service teams.

• Delivered professional, courteous service while handling high passenger volumes and time-sensitive situations.