Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vashni Dice

Colorado Springs,CO

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

1
1
year of professional experience

Work History

Seasonal Retail Associate

Kohl's
10.2022 - 01.2023
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Hostess /To-Go Specialist

Red Robin
06.2022 - 10.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Promoted business loyalty by fostering positive customer relationships.
  • Opened and closed seating sections according to volume of guests.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.

Education

Associate of Arts - Anthropology

Pikes Peak Community College
Colorado Springs, CO
05.2025

High School Diploma -

Sand Creek High School
Colorado Springs, CO
05.2023

Skills

  • Customer Buying Habits
  • Professional Relationships
  • Upscale Dining
  • Sales Promotion
  • Safety and Cleanliness Standards
  • Trash Removal
  • Hospitality and Accommodation
  • Self-Directed Learning
  • Building Customer Loyalty
  • Retail Industry Knowledge
  • Cash Register Operations
  • Retail Transactions
  • Credit Card Applications

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Seasonal Retail Associate

Kohl's
10.2022 - 01.2023

Hostess /To-Go Specialist

Red Robin
06.2022 - 10.2022

Associate of Arts - Anthropology

Pikes Peak Community College

High School Diploma -

Sand Creek High School

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Vashni Dice