Vashti Hernandez
Riverview
Overview
6
6
years of professional experience
Work History
Citi Bank
01.2022 - Current
- Support cross-departmental administrative functions, ensuring seamless communication and up-to-date information flow across finance, business operations, and customer experience teams.
- Maintain accurate records and monitor key financial data, including budgets, audits, reconciliations, and payments, contributing to efficient financial management.
- Established and maintained a standardized framework across business units in collaboration with other coordinators, enhancing operational consistency.
- Act as a customer liaison, addressing concerns and escalating issues to the appropriate departments, ensuring timely resolution and enhanced customer satisfaction.
- Assist in project management activities, supporting the successful execution of various business initiatives.
- Contribute to key business projects and initiatives, leveraging analytical skills to identify opportunities for process improvements.
- Ensure compliance with applicable laws, regulations, and company policies, demonstrating strong ethical judgment in business practices.
- Develop and maintained strong relationships with internal and external stakeholders, enhancing collaboration and communication across the organization.
- Demonstrated expert proficiency in PC applications and word processing, streamlining administrative tasks and improving efficiency.
Wells Fargo
03.2021 - 01.2022
- Processing check and cash deposits
- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Record transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
- Comply with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, currency.
- ATM Custodian
Super 8 Kingston NY
04.2019 - 03.2020
- Maintaining a positive relationship with guest
- Resolve any complaints, ensuring guest satisfaction
- Monitor and maintaining the cleanliness, sanitation and organization of assigned work areas.
- Prepare and adjust weekly work schedule for Front Desk and Housekeeping
- Ensure staff report to work as schedule
- Hire and train new trainee
- Working along with third party booking representative, responding to reviews etc
- Inspecting rooms
- Placing orders for Office supplies, Breakfast and Housekeeping
- Checking in and out of 80+ guest
- Completing group blocks
- Checking cash drops
- Preparing and depositing cash deposits
- Scanning and emailing information to HR
- Balancing folios
- Ensuring all documentation for credit card authorization are authentic
Education
Psychology
Saint John’s College Junior College
05.2013
High School Diploma - undefined
Pallotti High School
05.2012
Skills
- Excel
- Word
- P2PXpress
- Irequisition
- Booking center
- Red roof software
- Room Master
- Synexis
- Opera
- Colleague Advantage
- Reserve
- Micro soft word
- POS
- Tellerview
- SVP
- Concur
Timeline
Citi Bank
01.2022 - Current
Wells Fargo
03.2021 - 01.2022
Super 8 Kingston NY
04.2019 - 03.2020
Psychology
Saint John’s College Junior College
High School Diploma - undefined
Pallotti High School
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