Vashti Torres
Medical Office Assistant
Summary
Conscientious Healthcare professional offering over 22 years of experience in fast-paced settings. Competent in organizing, preparing and supporting diagnostic processes. Offers strong dedication to informed patient care.
Overview
13
13
years of professional experience
Work History
Customer Advocate II
HCSC, Blue Cross Blue Shield Of Texas
08.2023 - 05.2024
- Provider Services side for Benefits and Eligibility then became trained in Claims.
- Enhanced provider satisfaction by promptly addressing concerns and providing effective solutions.
- Ensured turn around time was kept with in limits to avoid delays
- Served as a liaison between providers and internal departments to facilitate seamless coordination of efforts towards meeting providers objectives.
Medical Call Center Specialist
Seton Family Of Hospitals
06.2011 - 07.2017
- Maintained a professional and empathetic tone when assisting patients with sensitive health matters.
- Averaged 900 calls daily from 11 hospitals on multi line switch board
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Responsible for notifying and delegating proper personnel for emergency codes for said location with supporting documentation.
Education
Licensed Massage Therapist
Austin School of Massage
Austin, TX07.2009
High School Diploma -
Canyon High School
Canyon Country, CA 05.2001 -
Skills
- Data Entry
- Customer Service-oriented mindset
- Documentation coordination along with Records Management
- Active Learning To Ensure Quality Control
- Teamwork and Collaboration
- Administrative Office and Medical/Hospital Support
- Self Motivated
- Time Management
- Can Work With Team Collaboration or Individual Production
- Excellent Communication with Problem Resolution
- Stellar Organizational Skills Enhance Multitasking Abilities
Timeline
Customer Advocate II
HCSC, Blue Cross Blue Shield Of Texas
08.2023 - 05.2024
Medical Call Center Specialist
Seton Family Of Hospitals
06.2011 - 07.2017
High School Diploma -
Canyon High School
05.2001 -
Licensed Massage Therapist
Austin School of Massage
Similar Profiles
Melissa EdwardsMelissa Edwards
Customer Advocate 2 at HCSC, Blue Cross Blue Shield of TexasCustomer Advocate 2 at HCSC, Blue Cross Blue Shield of Texas
Shannon Clark BSN RNShannon Clark BSN RN
Medical Reviewer II at HCSC, Blue Cross Blue Shield of TexasMedical Reviewer II at HCSC, Blue Cross Blue Shield of Texas
Kimberly ChambersKimberly Chambers
Team Lead/ Health Coordinator at HCSC, Blue Cross Blue Shield Of TexasTeam Lead/ Health Coordinator at HCSC, Blue Cross Blue Shield Of Texas
Heather O'kellyHeather O'kelly
CUSTOMER ADVOCATE II at HCSC, Blue Cross Blue Shield of TexasCUSTOMER ADVOCATE II at HCSC, Blue Cross Blue Shield of Texas
Aric BetzAric Betz
Customer Advocate II at CarvanaCustomer Advocate II at Carvana