Otany Robinson
Waco,Texas
Summary
Dynamic and detail-oriented individual with a passion for aviation, client relations and a keen interest in ensuring the efficiency of safety regulations. Possessing a solid foundation in aviation principles, safety management; coupled with exceptional communication and critical thinking skills. Adept at handling high-pressure situations with composure and precision, and proficient in overseeing the flow strategic initiatives to meet goals.
Overview
6
6
years of professional experience
Work History
Recruitment Coordinator (Bus Driver)
Durham School Services
05.2023 - Current
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Sr. Quality Evaluator
Concentrix
04.2022 - 05.2023
- Participated in internal audits as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
- Performed root cause analysis of defects and implemented corrective actions, minimizing future occurrences of similar issues.
- Provided regular reports on quality evaluation findings to organizational leadership, helping to inform strategic decision-making processes related to product development and manufacturing operations.
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
Technical Support Representative
Spectrum
02.2021 - 05.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Gate Agent
Spirit Airlines Inc.
08.2018 - 11.2020
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Streamlined gate operations for timely departures and minimized delays.
Education
Bachelor of Arts - Cultural Anthropology
University of Texas At Austin
Austin, TX12.2021
Skills
- Critical Thinking
- Decision-Making
- Communication
- Detail oriented
- Leadership
- Teamwork
Timeline
Recruitment Coordinator (Bus Driver)
Durham School Services
05.2023 - Current
Sr. Quality Evaluator
Concentrix
04.2022 - 05.2023
Technical Support Representative
Spectrum
02.2021 - 05.2022
Gate Agent
Spirit Airlines Inc.
08.2018 - 11.2020
Bachelor of Arts - Cultural Anthropology
University of Texas At Austin
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